Epic Template Specialist - Electronic Health Record (EHR)

About the Role

The Rapid Access Team Template Specialist will engage with multidisciplinary teams, including physicians and their support staff, to optimize provider templates, scheduling, and associated clinical workflows. This role involves creating, supporting, and configuring workflows and software to transform customer, provider, and employee experiences, ultimately enhancing healthcare delivery across the ministry.

This is a remote (work-from-home) opportunity.

Responsibilities

• Serve as a Subject Matter Expert (SME) on the functionality, maintenance, and support of EPIC Cadence templates.
• Act as an SME resource to ensure Epic workflows align with clinical workflows, supporting ease of use for clinical teams and achieving the Quadruple Aim.
• Analyze and design workflows, offering solutions for clients, departments, or markets, and provide feedback on integration with other applications.
• Assess and collaborate on system workflows to maintain an optimal end-user experience.
• Lead workgroups to identify, recommend, and own template scope of work, supporting informatics and market needs.
• Maintain technical environments (production and non-production) while adhering to client and BSMH quality standards.
• Develop and deliver communications plans, education, and training for stakeholders, including coordination with training teams.
• Identify best-practice workflows and unify users or departments when no standard exists.
• Proactively initiate and implement strategies to improve client performance, end-user satisfaction, and customer service initiatives.
• Facilitate discussions with stakeholders to prioritize enhancements and develop implementation timelines.
• Assess root causes of problems, prepare leadership summaries with recommended solutions, and independently lead teams to address issues.
• Own highly integrated issues and collaborate across teams to resolve them.
• Create and maintain documentation on template best practices, decision logs, and client-facing materials (e.g., SBARD documents).

Requirements

• Epic Cadence Certification or 2 years of experience in a scheduling capacity, practice management, or equivalent role within an optimized BSMH department.
• Strong customer service skills.
• Epic Cadence Certification required within the first 90 days of employment (not required at time of hire).

A combination of post-secondary education and relevant experience may be considered in lieu of a degree.

Benefits

• Competitive pay, incentives, and referral bonuses.
• 403(b) retirement plan with employer contributions (when eligible).
• Medical, dental, vision, and prescription coverage, with HSA/FSA options.
• Life insurance, mental health resources, and employee discounts.
• Paid time off, parental leave, FMLA leave, and short- and long-term disability coverage.
• Backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

Benefits may vary based on market and employment status.