Epic Template Specialist - Electronic Health Record (EHR)

About the Role

The Rapid Access Team Template Specialist will engage with multidisciplinary teams, including physicians and their support staff, to create, support, and configure workflows and software related to provider templates, scheduling, and clinical workflows. This role focuses on transforming customer, provider, and employee experiences to enhance healthcare delivery across the ministry. The specialist will participate in designing templates, redesigning sub-optimal workflows, and developing standardized SOPs while gaining in-depth knowledge of relevant applications. Creativity and problem-solving skills are essential to address a broad range of issues, from efficiency improvements to software upgrades. This is a remote (work-from-home) opportunity.

Responsibilities

• Serve as a Subject Matter Expert (SME) on the functionality, maintenance, and support of EPIC Cadence templates.
• Act as an SME resource to ensure Epic workflows align with clinical workflows, supporting ease of use for clinical teams and achieving the Quadruple Aim.
• Analyze and design workflows, offering solutions for clients, departments, or markets, and provide feedback on integration with other applications.
• Assess and collaborate on system workflows to maintain an optimal end-user experience.
• Lead workgroups to identify, recommend, and own template scope of work, supporting informatics and market initiatives.
• Maintain technical environments (production and non-production) while adhering to client and BSMH quality standards.
• Develop and deliver communications plans and education for all stakeholders.
• Lead training and education for various audiences, coordinating with training teams and end-user sponsors.
• Identify best-practice workflows and unify users or departments when no standard exists.
• Proactively initiate and implement strategies to improve client performance and end-user satisfaction.
• Identify and lead continuous process improvement projects focused on customer service, patient, provider, and employee experiences.
• Facilitate discussions with stakeholders to prioritize enhancements and develop implementation timelines.
• Assess root issues behind problems and prepare concise leadership summaries with recommended solutions.
• Independently lead teams to address problem areas, including establishing timelines and managing communications.
• Own highly integrated issues and collaborate with necessary teams to resolve them.
• Create and maintain documentation on template best practices for future engagements.
• Develop client-facing documentation, such as decision and SBARD documents.

Requirements

• Epic Cadence Certification or 2 years of experience in a scheduling capacity or as a practice manager within an optimized BSMH department.
• Epic Cadence Certification required within the first 90 days of employment if not already certified.
• Combination of post-secondary education and experience may be considered in lieu of a degree.

Skills

• Expertise in workflow analysis and design.
• Strong problem-solving and creativity in designing solutions for efficiency and patient access.
• Ability to lead teams and manage change effectively.
• Excellent communication and training skills for diverse audiences.
• Proactive in identifying and implementing process improvements.
• Customer service orientation.

Benefits

• Competitive pay, incentives, and referral bonuses.
• 403(b) retirement plan with employer contributions (when eligible).
• Medical, dental, vision, and prescription coverage, with HSA/FSA options.
• Life insurance, mental health resources, and discounts.
• Paid time off, parental leave, FMLA leave, and short- and long-term disability.
• Backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

Benefits may vary based on market and employment status.