Epic Tapestry Upgrade/Release Manager

About the role

Leads the identification and implementation of optimal technical solutions for complex business challenges, ensuring seamless integration across systems. It involves developing and managing work plans for system upgrades and enhancements, overseeing configuration and maintenance across all environments, and analyzing workflows to improve processes and resolve operational issues. Responsibilities include authoring detailed specifications and documentation, designing and executing advanced test scenarios to validate system performance, and contributing to the development of technology standards and best practices. The position also provides input on resource estimation, ensures timely delivery of all tasks, and proactively addresses risks and variances to maintain project integrity.

Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Responsibilities

• Leads efforts to identify optimal technical solutions for complex business issues and ensures integration across systems.
• Develops and manages business work plans for analysis and testing of system upgrades, modifications, and enhancements.
• Oversees configuration, implementation, and maintenance of technical requirements across all environments.
• Analyzes and improves work processes, evaluates feasibility for medium to large projects, and resolves operational challenges.
• Authors detailed specifications and documentation, ensuring clarity and compliance with standards.
• Designs and executes advanced test scenarios, validating system integrity and performance.
• Contributes to defining technology standards and best practices.
• Provides input on resource estimation for projects and initiatives.
• Ensures timely completion of deliverables, proactively addressing risks and variances.

Requirements

• High School Diploma/GED
• 4 years Direct Epic build, implementation and support experience
• 7 years Progressive experience in Information Services or combination of Information Services and direct Health Care experience
• Medium to Large-scale implementation/upgrades
• Comprehensive test plans development
• Large Hospital/IDN Information Technology Experience and/or Healthcare Operations Experience
• EPIC Application Certification plus one additional Primary or Secondary EPIC Certification
• Large Project Management Implementation/Upgrade Facilitation
• Integrated Systems Architecture Planning, Development and Implementation
• Technical Collaboration (e.g. Interfaces, Hardware and Reporting)
• Team Leadership
• Co