Epic Systems Analyst - HIM (ROI, DT, Coding & Identity)

Responsibilities

• Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy.
• Create and maintain specifications, decision logs, and design documents for clear traceability and change control.
• Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives.
• Support small projects and enhancements related to system implementations and upgrades under the guidance of senior team members.
• Participate on project teams and apply agreed project methodology to deliver assigned tasks on time.
• Create and maintain documentation for system configurations, workflows, and support procedures, following team standards.
• Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design.
• Maintain environment parity and adhere to change management and build naming conventions.
• Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence.
• Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades.
• Career Development and Continuous Improvement: Participate in continuous improvement activities related to application management for Epic and related third-party applications.
• Coordinate release management, environment moves, and downtime procedures for upgrades and patches.
• Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support.
• Manage service requests and incidents in a timely manner; meet SLAs through effective triage, documentation, and root-cause analysis with guidance as needed.
• Provide support for Epic and other enterprise applications as assigned.
• Collaborate with IT and operational teams to understand cross-application impacts and support integrated workflows (e.g., Epic and third-party applications).
• Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows.
• Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs.
• Ensure data integrity and metric definitions are consistent across modules and stakeholders.
• Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment.
• Embed privacy/security controls, including sensitive record handling and audit trails.
• Contribute to ITIL-aligned incident, problem, change, and configuration management processes.

Qualifications

• Bachelor's Degree
• Minimum of 1-3 years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred).
• In lieu of degree, 5+ years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred).
• Required for both roles: Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience).
• Strong requirements gathering, workflow design, and testing skills.
• Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies.
• Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation.
• Demonstrated ability to support small to medium initiatives and collaborate effectively with cross-functional teams.
• Requirements for Application Training Role: Epic Training Environment Build certification/proficiency (or ability to obtain within required timeframe) and 1+ year of training environment build or application support experience.
• Epic Principal Trainer certification(s) preferred (or ability to obtain within the required timeframe).
• Preferred for Application Build Role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity).
• 1+ year of Epic build/configuration experience preferred (or demonstrated ability to learn and apply build standards quickly).
• Exposure to system integration concepts (e.g., HL7, FHIR) and interface testing is preferred.
• Exposure to reporting and data concepts (e.g., Clarity/Caboodle, SlicerDicer, Reporting Workbench, Radar) is preferred.
• Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules).