Epic Systems Analyst

About the role

The role requires hands-on Epic application build, configuration, maintenance, and support experience within one or more Epic modules, with a focus on system configuration, application support, workflow optimization, upgrades, maintenance, and integration activities.

Responsibilities

• Configure, maintain, optimize, test, implement, and support Epic applications and related system functionality
• Perform system analysis, workflow analysis, requirements gathering, documentation, and application design activities
• Support ongoing system maintenance, upgrades, enhancements, and optimization initiatives across existing Epic environments
• Participate in integration efforts for newly acquired healthcare practices, facilities, and operational workflows
• Analyze operational and clinical workflows to identify opportunities for system improvements, standardization, and efficiency
• Troubleshoot, investigate, and resolve routine to moderately complex application and workflow issues through root cause analysis
• Collaborate with operational leaders, clinical teams, technical teams, and vendors to support business and patient care objectives
• Coincordinate testing activities related to upgrades, enhancements, new functionality, and integrated systems
• Maintain system documentation, change documentation, workflows, and support materials
• Provide advanced application support and guidance to end-users and operational stakeholders
• Independently manage small to medium-sized projects and support larger enterprise initiatives
• Stay current with Epic functionality, healthcare technology trends, and application best practices

Qualifications

• Minimum of 3 years of hands-on Epic application build, configuration, maintenance, and support experience within one or more Epic modules
• Epic Application Certification required
• Experience supporting operational healthcare workflows and system optimization initiatives
• Experience with system upgrades, maintenance cycles, testing, and issue resolution
• Experience participating in healthcare system integrations, implementations, or operational expansion initiatives preferred
• Strong knowledge of Epic system configuration, maintenance, upgrades, and support processes
• Ability to independently perform analysis, workflow evaluation, system configuration, testing, and issue resolution
• Strong understanding of healthcare operations, clinical workflows, and integrated healthcare systems
• Excellent troubleshooting, root cause analysis, and critical thinking skills
• Strong organizational and project coordination skills with the ability to manage multiple priorities
• Ability to collaborate effectively across clinical, operational, and technical teams
• Knowledge of project management principles related to healthcare technology initiatives

PREFERRED EPIC CERTIFICATIONS

• EpicCare Ambulatory
• Grand Central
• Resolute Professional Billing
• Resolute Hospital Billing
• Beaker Clinical Pathology or Beaker Anatomic Pathology
• Willow Ambulatory or Willow Inpatient
• Healthy Planet
• Orders
• Cheers
• Cadence
• Prelude
• ClinDoc
• Stork
• ASAP
• Radiant
• Cupid
• OpTime
• Anesthesia
• MyChart
• Cogito
• Reporting Workbench
• Beacon
• Phoenix
• Kaleidoscope
• Dorothy
• Care Everywhere

Remote Work Eligibility

This position is fully remote; however, candidates must permanently reside in the United States to be eligible. All work must be conducted within the continental U.S. Applicants outside of the U.S. cannot be considered for this position. No C2C, sponsorship, or relocation available for this role.

Hiring Process Guidelines

To maintain the integrity and security of our hiring process, candidates are expected to participate authentically and without the assistance of artificial intelligence (AI) tools (e.g., ChatGPT or similar platforms) during interviews, assessments, or any other part of the selection process. For a fair and secure experience, please note the following:

• Cameras must remain on during all virtual interviews.
• The use of AI tools by candidates is not permitted at any stage of the interview process.
• All employment offers are contingent upon the successful completion of a background check, which may include verification of identification.