Epic System Educator II

About the role

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Epic System Educator with Alaska Regional Hospital you can be a part of an organization that is devoted to giving back!

Qualifications

• Member of the CereCore Epic team
• Works in collaboration with the CereCore Education Team
• Supports the implementation and teaching of the Epic Electronic Health Record (EHR) into the new hire orientation training program
• Trains and supports providers in the Epic EHR
• Develops, delivers, and maintains system-training programs
• Teaches classes, facilitates training all aspects and applications within the EHR during new hire training
• Maintains lesson plans and communicates Epic changes or upgrades to other CTs and Super Users
• Assesses, plans, implements, evaluates, and documents competence in all Epic-related training applications and new hire orientation
• Provides first level floor support and proactively rounds in the facility and physician practices to ensure physician support needs are identified and addressed
• Communicates workflows to end users, providers, and stakeholders
• Supports implementation and support of Epic deployed to facilities, physicians, physician offices, and all other Epic end users
• Documents interactions with providers and clinical leadership to confirm needs are met and report issues to other teams as necessary
• Analyzes and provides hands-on support for moderate to complex inquiries, then determines the appropriate Epic application to resolve the problem and coordinates as needed
• Serves as a mentor to other System Educators
• Works with Project Team to troubleshoot and resolve application-specific issues
• Participates in incident support, design and end user/stakeholder meetings as a member of the Epic CereCore team
• Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.)
• Participates in meetings as a member of the Epic CereCore team
• Promotes system security and patient confidentiality and helps ensure compliance
• Adheres to Code of Conduct and Mission & Value Statement
• Represents CereCore and HCA while working/interacting with external partners

Skills

• Ability to facilitate discussions/trainings to elicit, manage, and prioritize key business needs
• Proven history as a team-player with effective relationship development and management skills
• Working knowledge of Epic modules
• Experience with Epic workflows
• High level of interaction with end users, clients, executives and health professionals
• Excellent communication (written and verbal) skills, interpersonal and detail orientated
• Pro-active, resourceful, and self-motivated to innovate to achieve business goals and customer satisfaction
• Familiar with training tool sets such as Captiva, MS office products and Healthstream
• Demonstrated ability to communicate effectively with team members and stakeholders both verbally and in writing
• Possess a strong attention to detail
• Strong ability to multi-task
• Ability to adjust workload in accordance with changing priorities and coordinate them in a consistent manner
• Ability to work independently on tasks and projects
• Possess the skills and knowledge necessary to provide formal and informal teaching both inside and outside the classroom setting
• Demonstrated advanced computer skills
• Strong problem solving skills, as well as excellent teamwork and customer service skills

Benefits

Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
Wellbeing support, including free counseling and referral services
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing