Epic System Analyst - Ambulatory

About the Role

The Systems Analyst Epic supports the design, build, testing, training, deployment, and ongoing support of Epic applications to optimize clinical and operational workflows. This position develops knowledge of healthcare workflows, system integration, and project delivery practices while partnerizing with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting—supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while meeting Service Level Agreements (SLAs) for supported applications.

The role encompasses two focus areas: Application Build and Application Training, with responsibilities varying based on team assignments.

Responsibilities

Both Roles

• Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build aligned with operational goals and policy.
• Create and maintain specifications, decision logs, and design documents for clear traceability and change control.
• Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives.
• Support small projects and enhancements related to system implementations and upgrades under guidance.
• Participate on project teams using established methodologies (e.g., waterfall, agile) to deliver assigned tasks on time.
• Create and maintain documentation for system configurations, workflows, and support procedures.

Application Build Role

• Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design.
• Maintain environment parity and adhere to change management and build naming conventions.
• Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence.
• Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades.
• Coordinate release management, environment moves, and downtime procedures for upgrades and patches.
• Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support.
• Manage service requests and incidents in a timely manner; meet SLAs through effective triage and root-cause analysis.
• Collaborate with IT and operational teams to understand cross-application impacts and support integrated workflows (e.g., Epic and third-party applications).
• Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows.
• Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs.
• Ensure data integrity and metric definitions are consistent across modules and stakeholders.
• Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment.
• Embed privacy/security controls, including sensitive record handling and audit trails.
• Contribute to ITIL-aligned incident, problem, change, and configuration management processes.

Application Training Role

• Support the design and delivery of role-based training aligned with operational workflows and organizational standards.
• Maintain and update the CareConnect curriculum in partnership with training leadership.
• Ensure curriculum accuracy and consistency by following established build and validation processes.
• Incorporate learner and stakeholder feedback into curriculum updates and continuous improvement efforts.
• Support build, maintenance, and readiness activities for training environments under established standards.
• Communicate system releases and upgrade impacts to training stakeholders using approved channels.
• Manage end-user training-related requests and incidents with professionalism and efficiency.
• Support triage and resolution of requests within established service expectations, escalating as appropriate.
• Document incidents and resolutions to support a comprehensive knowledge base.
• Collaborate with IT and operational partners to identify trends and recommend preventative improvements.

Requirements

• Bachelor’s degree in computer science, Information Technology, Healthcare Administration, or a related field.
• Minimum of 1-3 years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred).
• In lieu of degree, 5+ years of experience in system/application analysis, support, or related IT experience (healthcare environment preferred).

Skills

Required for Both Roles

• Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle, or IT experience).
• Strong requirements gathering, workflow design, and testing skills.
• Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies.
• Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation.
• Demonstrated ability to support small to medium initiatives and collaborate effectively with cross-functional teams.

Application Training Role

• Epic Training Environment Build certification/proficiency (or ability to obtain within required timeframe).
• 1+ year of training environment build or application support experience.
• Epic Principal Trainer certification(s) preferred (or ability to obtain within the required timeframe).

Application Build Role

• Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity).
• 1+ year of Epic build/configuration experience preferred (or demonstrated ability to learn and apply build standards quickly).
• Exposure to system integration concepts (e.g., HL7, FHIR) and interface testing is preferred.
• Exposure to reporting and data concepts (e.g., Clarity/Caboodle, SlicerDicer, Reporting Workbench, Radar) is preferred.
• Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules).

Desired Attributes

• ITIL Foundation certification.
• Certifications in one or more Epic applications.
• Experience in a large healthcare system or hospital setting.
• Experience with other healthcare applications and systems.
• Knowledge of healthcare regulations and compliance standards.
• Familiarity with cloud computing platforms (e.g., AWS, Azure).
• Experience with business intelligence and analytics tools.

Schedule

Day shift, scheduled weekly hours: 40.