Epic Support Analyst II, Resolute Billing

Job Description

Plays a pivotal role in ensuring exceptional customer satisfaction. The front line of our customer support, troubleshooting issues, providing technical expertise, triaging issues, and delivering top-notch solutions to enhance the customer experience.

Education

Equivalent experience will be accepted in lieu of the required degree or diploma. Associate's degree in Computer Science, Information Technology, or related field.

Certification & Licenses

Epic Resolute certification required within 6 months of hire.

Experience

1 year recent relevant experience.

Requirements

As Needed.

Benefits

Yes

Union Status

No

Status

Non-Exempt

Hours

40 weekly hours

Status

Regular

Pay Range

$38.55 to $57.83 / hour

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs.

Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.