Epic Senior Systems Analyst

Responsibilities

• Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy.
• Create and maintain specifications, decision logs, and design documents for clear traceability and change control.
• Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives.
• Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design.
• Maintain environment parity and adhere to change management and build naming conventions.
• Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence.
• Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades.
• Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.).
• Manage smaller projects related to system implementations and upgrades. Strong knowledge with various project management approaches, e.g. waterfall, agile. Ability to lead project teams in project methodology.
• Provide advanced support for (Epic, Workday, Kronos,) and other applications.
• Train junior analysts and provide guidance on best practices.
• Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows.
• Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs.
• Ensure data integrity and metric definitions are consistent across modules and stakeholders.
• Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment.
• Embed privacy/security controls, including sensitive record handling and audit trails.
• Contribute to ITIL-aligned incident, problem, change, and configuration management processes.

Qualifications

• Bachelor's Degree
• Minimum of 5-7 years of experience in system analysis and support within a healthcare environment.
• Additional Job Description Degree in computer science, Information Technology, Healthcare Administration, or a related field.
• Required Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience).
• Strong requirements gathering, workflow design, and testing skills.
• Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies.
• Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation.
• Proven track record of managing complex projects and leading cross-functional teams.
• Specialized Knowledge Required Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience).
• Strong requirements gathering, workflow design, and testing skills.
• Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies.
• Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation.
• Proven track record of managing complex projects and leading cross-functional teams.
• Preferred Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity).
• 3+ years of build Epic build and configuration experience.
• Experience with system integration, HL7, FHIR, and interface testing.
• Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench).
• Exposure to patient access, billing, coding, finance, or clinical operations (for respective modules).
• Previous experience in a leadership or supervisory role.
• Desired Attributes ITIL Foundation certification desired not required.
• Certifications in one of more Epic applications.
• Experience in a large healthcare system or hospital setting.
• Experience with other healthcare applications and systems.
• Knowledge of healthcare regulations and compliance standards.
• Familiarity with cloud computing platforms (e.g., AWS, Azure).
• Experience with business intelligence and analytics tools.
• Advanced degree (Master’s or higher) in a related field is a plus.