Epic Senior Analyst, Willow

Core Responsibilities

• Serves as a primary support contact for application end-users.
• Initiates the design, development, implementation, and maintenance of the application.
• Initiates all phases of testing and the documentation of workflow design.
• Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.
• Initiates the identification of issues and guides the work to resolve them.
• Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations.
• Collaborates with trainers on application changes and new features to develop documentation and training strategies.
• Works with stakeholders, the business community, and end users to ensure the application meets UHealth's business/clinical needs.
• Participate in on-call rotations and support and attend and participate in, applicable committees.
• Maintains regular communication with team members, including participating in weekly project team meetings.
• Reviews the status of projects and issues on an ongoing basis with leadership.
• Remains knowledgeable about UHealth’s policies, procedures, and business operations.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions

• Provides oversight and leadership to Associate Epic Analysts and Epic Analysts on the team.
• Initiating the implementation, build, and modification of the application.
• Collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access.
• Supports junior staff members in day-to-day operations and resolving application issues.

Qualifications

• Bachelor’s degree in relevant field.
• Minimum 3 years of relevant experience.
• Epic Willow Inpatient Certification required.
• CPhT Certification.
• Minimum of 5 years of experience, preferably in healthcare or healthcare-related organization.
• Previous operational, project management, and organizational skills preferred.
• Clinical knowledge of how various medications should be ordered preferred.
• Familiarity with pharmacy workflows, including dispensing and clinical monitoring preferred.
• Ability to work evenings, nights, and weekends as necessary.
• Proficiency in computer software (i.e. Microsoft Office).
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to communicate effectively in both oral and written form.
• Ability to lead, motivate, develop and train others.

Benefits

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.