EPIC PROCTOR | PER-DIEM FLEX|25521

Essential Job Functions

• Classroom Operations: Open and prepare training rooms prior to class start times. Verify classroom equipment is functional, including computers, monitors, keyboards, and training environment access. Ensure training materials, signage, and classroom supplies are available and organized. Monitor classroom setup and report any technical or facility issues to the Training Team.
• Attendance & Check-In: Welcome learners at the beginning of each class. Assist participants with sign-in processes. Monitor attendance throughout the session and notify the Training Team of late arrivals or early departures.
• Learner Support: Assist learners with finding their correct rooms, pod, or seat. Assist learners with logging into Epic Training, the workstation, EpicU, Zoom, and the Training Environment. Help resolve basic access and navigation issues. Escalate technical concerns, application questions, or training-related issues to the appropriate Training Team member or analyst. Direct learners to available support resources. Communicate with the Epic Trainer if a BNBMC trainee needs assistance. Communicate with BNBMC leadership to resolve login issues. Assist trainees with re-registering if they arrive too late to attend class. Assist trainees with completing their login lab. Confirm trainees complete their assessment prior to leaving.

BASIC COMPETENCIES

• Education: High School Diploma required; Associate degree preferred.
• Experience: Experience in customer service, education, healthcare, or training support preferred.
• Skills: Microsoft Office proficiency, communication, organization, customer service, and basic technology troubleshooting.

JOB SETTING / PHYSICAL DEMANDS

• Training classroom and office environment. Frequent standing and walking. Occasional lifting of training materials up to 25 pounds. Interaction with learners, instructors, and support staff.

Equal Employment Opportunity

Bergen New Bridge Medical Center is committed to providing equal employment opportunities and maintaining a workplace free from discrimination and harassment.

Benefits

• We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans.
• We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays.
• We are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees.