Proctor

About the Role

Seeking a proctor to work as part of the Instructor Resource Management team, facilitating electronic testing sessions at client sites.

Responsibilities

• Adapt and respond to client requirements and requests for assistance.
• Maintain assigned testing area’s schedules, equipment, communications, and risks/constraints.
• Monitor the testing area by checking in participants, enforcing compliance guidelines, replenishing classroom supplies, conducting pre-requisites and pre-work checks, and performing post-session room cleanup.
• Provide weekly status updates to the Delivery Services Manager, or more frequently if necessary.
• Escalate any issues to the Delivery Services Manager in a timely manner.
• Stay current with content requirements in the agreed subject matter areas.
• Assist instructors in classes, including handing out papers, helping students with computers, and ensuring safety in the lab.
• High-performing candidates may be considered for an instructor role based on organizational needs at the time of hire.

Requirements

• Minimum of one year of experience in customer service.
• Technical aptitude with PCs, including the ability to help log in and navigate software applications such as Microsoft Excel.
• Strong interpersonal, communication, and organizational skills.
• Ability to work independently or as part of a team.
• Strong customer service skills.
• Open to a flexible work schedule (supporting clients 24/7).
• Willing and able to support all Puget Sound locations: Everett, Seattle, and Renton.