Epic Outpatient Rehab Analyst - Hybrid - 140172

About the role

The Epic Outpatient Rehab Analyst serves as the dedicated Epic Ambulatory application analyst and primary subject-matter resource for UC San Diego Health’s Outpatient Rehabilitation services, spanning Physical Therapy (PT), Occupational Therapy (OT), and Speech-Language Pathology (SLP).

Responsibilities

• Maintains a dotted-line relationship to the Epic ClinDoc team, collaborating closely with the Epic inpatient rehab analyst to ensure consistency across the rehabilitation continuum.
• Pairs primarily with Information Services, operational leaders, and clinical end users, and its work indirectly improves clinical efficiency and the care experience through workflow optimization.
• Owes the design, build, testing, implementation, and ongoing optimization of therapy-specific workflows — including clinical documentation, scheduling, and access.
• Translates clinical and operational needs into effective Epic functionality.
• Reviews and implements Epic version updates and upgrades as they pertain to rehabilitation and therapy workflows, ensuring release readiness.
• Helps keep therapy documentation and charge-capture workflows accurate, compliant, and audit-ready.
• Provides problem management and incident resolution.
• Participates in end-user training.
• Works closely with other analysts and clinical and operational leaders to advance workflow optimization, system integration, and operational efficiency.
• Provides consultative guidance on change initiatives affecting therapy care processes.

Requirements

• Seven (7) years of related experience, education/training, OR a Bachelor’s degree in related area plus three (3) years of related experience/training.
• Experience and proven success in information systems implementation, development and support within a large-scale healthcare organization.
• Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
• Strong interpersonal skills, with the ability to effectively, train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.
• Detail oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
• Strong written and verbal communications skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.
• Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.
• Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.
• Demonstrated ability to provide expert consultative guidance and direction on change initiatives affecting clinical care processes.
• Demonstrated ability in workflow and data analysis and design techniques, including needs assessment, specification development, quantitative methods, planning and gap analysis.
• Ability to effectively utilize system tools to meet functionality needs of users.
• Ability to plan and organize day-to-day activities along with short and long-term projects; in-depth knowledge of organizational and project planning processes and ability to produce and maintain high quality planning documents.

Qualifications

• EpicCare Ambulatory and/or ClinDoc — preferred at hire; required within 120 days of hire, per Epic credentialing requirements.
• Working knowledge of Epic EpicCare Ambulatory and/or ClinDoc build and configuration, including clinical documentation, scheduling, and charge-capture workflows.
• Knowledge of outpatient rehabilitation (PT/OT/SLP) clinical operations and therapy documentation workflows.
• Experience supporting Outpatient Rehabilitation (PT/OT/SLP) workflows, including therapy documentation, scheduling/access, and charge capture.
• Experience as a major participant in a clinical system implementation.

Skills

• Strong problem-solving and interpersonal skills.
• Detail-oriented and organized.
• Effective written and verbal communication skills.
• Analytical and data-driven approach.
• Ability to work with senior staff and managers.
• Expertise in workflow and data analysis.
• Ability to use system tools effectively.
• Project planning and organizational skills.

Benefits

Not specified.

Pay

Unclassified - No data available (will be prorated if the appointment percentage is less than 100%).

Schedule

Hybrid schedule which includes a combination of working both onsite at Towne Centre Drive (San Diego, CA) and remote.