EPIC Educator, ITS Clinical Systems Operations

Job Summary

In this role, the successful candidate will possess a sound knowledge of how technology is situated in the workflow of clinicians and others within healthcare. The Epic Trainer will develop and maintain course curricula and supporting training materials for their applications. They will conduct training for new staff, provide refresher training as needed, and coordinate and implement training for software upgrades and updates. The Epic Principal Trainer works closely with leaders, subject matter experts, and team members on all aspects of the Epic project to ensure project deadlines are met and that all training reflects operational workflows, policies, and procedures.

JOB FUNCTIONS

• Provides classroom training to end users of assigned applications
• Serve as a content expert for creating and providing training for the Epic application
• Gain or have already achieved from Epic certification in the appropriate application
• Create and maintain training materials including the curriculum, user guides, lesson plans, and presentations
• Train and credential additional classroom trainers if needed
• Maintain policy and procedure documentation for your application
• Coordinate for your application all post-live training, including new updates and hires and ongoing optimization
• Work with Training Manager and Team Leads
• Develop Super Users through training and creation of tools to help the Super Users support their peers
• Receive MST Certification and be able to build training patients in the MST environment with direction and guidance.

Qualifications

• Education: Bachelor's Degree in Information Systems, Health Information, Business Administration, Education, Clinical Field or similar degree. Associate's Degree in Information Systems or Health Information with 4 years of experience beyond the minimum requirement in lieu of Bachelor Degree. High School Diploma or GED Equivalent with 8 years of experience beyond the minimum requirement in lieu of Bachelor Degree.
• Licenses and Certifications: EPIC - EPIC Certification. Epic certification required or experience in the EpicCare Clinical Documentation area. (Epic Trainer certification is required within 6 months from employment).
• Work Experience: 1-3 years equivalent experience (1-3 years). Less than 1 year equivalent education and work; certification in at least one Epic application or prior CT Experience obtained.
• Knowledge, Skills and Abilities: Strong verbal communication and public speaking skills, strong interpersonal skills with the ability to build rapport easily, a willingness to learn and become proficient regarding the application(s) assigned to teach, have the ability to adapt to change, comfort with technology and ability to learn new applications quickly, relevant health care IT or Clinical experience, previous teaching/training and project management is a plus, solid comprehension of clinical workflows and ability to work with clinical staff to train them on those workflows, exceptional interpersonal, presentation and communication skills required to interact effectively with all levels of the organization and external contacts, strong skills in PC desktop applications such as MS Word, Excel and PowerPoint, experience with providing education to adult learners, experience with providing computer-based learning is a plus, must have strong communication skills, written and verbal, knowledge of health care operations.
• Physical Demands: Standing. Occasionally; Walking. Occasionally; Sitting. Frequently; Lifting/Carrying. Occasionally 35 lbs; Pushing/Pulling. Rarely; Climbing. Occasionally; Stooping/Kneeling/Bending. Rarely; Reaching/Overhead Work. Occasionally; Grasping. Frequently; Speaking. Frequently; Hearing. Constantly; Repetitive Motions. Frequently; Eye/Hand/Foot Coordination. Occasionally.
• Benefits: Continuing Education, 403B Retirement Plan with Employer Match Contributions, Pet, Identity Theft and Legal Services Insurance, Wellness Programs and Incentives, Referral Bonuses, Employee Assistance Program, Medical Benefits, Dental Benefits, Vision Benefits, License + Certification Reimbursement, Life, Long-Term and Short-Term Disability, Group Accident, Critical Illness and Hospital Indemnity Insurance, Employee Discount Program, Early Access to Earned Wages, Tuition Assistance, Relocation Assistance, Paid Time Away, Special Employee Rates at NMMC Wellness Centers.