Epic Education Analyst

Summary

Executes EHR (Epic) specific education, support, and user analysis for Parkview Health and Connect Clients in various healthcare settings, ensuring consistent documentation standards. Acts as a liaison on behalf of provider/clinical EHR users.

Responsibilities

• Provides hospital and physician-based practice support.
• Collaborates with end users to identify opportunities for improvement in application functionality or workflow processes related to the Electronic Health Record.
• Works directly with Epic Instructional Designers to coordinate education needs, feedback, and facilitate education to end users.
• Performs Instructional Design duties by evaluating, adapting, and developing instruction based on learner needs.
• Exhibits a learning approach in achieving knowledge proficiency in Epic from a functional perspective, while implementing ongoing tactics for knowledge sustainment.
• Consistently utilizes critical thinking and analytic abilities in seeking and resolving issues.
• Communicates effectively with technical teams, operational leaders, and end users.
• Able to perform basic Epic build functionality, including login block restrictions and user customization.
• Works flexible hours and travels to various organizational locations to meet the needs of the user community.

Requirements

• Minimum 3 years experience, 5 years preferred, in education, healthcare or other comparable position.
• Minimum Associate’s degree in healthcare, education, information technology, or related field. Bachelor's Degree preferred.
• Licensure/Certification: Epic Credentialing Status obtained in 1 application, within 2 months of hire. Status must remain up-to-date.
• Must remain current with all versions of the electronic health record.
• Valid Driver's license required.

Qualifications

• Demonstrates ability to enthusiastically provide education and build relationships.
• Ability to engage classroom participants utilizing adult learning techniques.
• Ability to link content to individual and team success.
• Ability to navigate learning styles within diverse groups.
• Skilled at problem solving, organization, possesses strong attention to detail and demonstrated ability to understand complex issues.
• Demonstrated knowledge of EHR and data analytics preferred.
• Proven ability to perform multiple priorities and work effectively in an ever-changing and fast-paced environment.
• Knowledge transfer with co-workers and client base is a foundational component of the position.