Epic Analyst

About the role

GeneDx, the world’s leading genomic diagnostics company, is seeking an experienced Epic analyst to support Epic Aura integrations from build through post go live support. In this role, you will join the cross functional Epic Aura team, owning and maintaining GeneDx's Epic application, ensuring all configuration, security, and user requirements meet the needs of our end users and our business. You will be a key player in customer integration projects, enabling set-up, testing, and troubleshooting throughout the project lifecycle as well as post-live production support.

Responsibilities

• Act as the primary point of contact for Epic Aura application needs.
• Collaborate with engineering, commercial, and operational teams, as well as other Epic specialists, to troubleshoot, identify, and solve issues with our Epic integrations.
• Guide workflow design, build and test the system, and analyze other technical issues associated with Epic software.
• Work with Epic representatives, your GeneDx teammates, and customers to ensure the system meets the required project deliverables and timeline.
• Enable smooth customer integration projects by establishing and maintaining documentation about our Epic implementation.
• Enable smooth and swift Epic Aura integration projects with new customers quarterly.
• Troubleshooting for live Epic-integrated customers is efficient and effective.
• Optimizing Epic Aura in coordination with broader GeneDx initiatives.

Requirements

• 2+ years of experience working with Epic applications
• Strong knowledge of healthcare provider workflows and the software and people/staff that enable them
• Familiarity with healthcare data models and standards, like HL7 and FHIR
• Highly organized, with a demonstrated technical build experience
• Strong communication skills, both written and verbal
• High drive for understanding and solving customer needs
• Ability to learn quickly, think creatively, and adapt to change under pressure to meet deadlines
• Experience with genomics labs is a plus
• Active Epic certification is required (IE: Ambulatory, Care Everywhere, and Beaker)

Benefits

At GeneDx, we believe in taking care of our people. We provide competitive compensation and benefits that reflect local market practices and legal requirements in each country where we operate, helping employees thrive both professionally and personally.

Pay

$78,408—$104,544 USD

Schedule

Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs.