Epic Analyst

About the Role

System analysts serve as the primary support contacts for each application, coordinating all issues that arise during the project for their assigned areas. They must be very knowledgeable about the organization’s policies, procedures, and business operations.

The following application areas are seeking analysts:

• IP: Clin Doc, IP Willow, Grand Central, OpTime, Lumens & Orders
• AMB: AMB, OP Orders, Healthy Planet with VBP, Beacon, Pt Thruput and Revenue Cycle
• Revenue Cycle: Cadence/Prelude, Resolute HB, Resolute PB, Business Intelligence Revenue
• Ancillary: Radiant, Cupid, Beaker CP, Beaker AP
• Training
• User Security
• 3rd Party

Responsibilities

• Act as the primary support contact for the application's end-users
• Identify issues that arise in their application area as well as issues that impact other application teams, and work to resolve them
• Guide workflow design, building and testing the system, and analyze other technical issues associated with Epic software
• Identify and implement requested changes to the system
• Serve as a liaison between end users' workflow needs and Epic implementation staff
• Maintain regular communication with Epic representatives, including participating in weekly project team meetings
• Work with Epic representatives, the organization's business community, and end users to ensure the system meets the organization's business needs regarding project deliverables and timeline
• Develop an understanding of operational needs to set the direction for the organization's workflows by attending site visits, validation sessions, and other integrated sessions
• Participate in training and work with end users
• Troubleshoot problems and questions
• Review the status of projects and issues on an ongoing basis with leadership
• Hold weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones

Requirements

• Clean driving record
• Two (2) years of professional experience directly related to the role
• Must obtain required vendor certifications for support within 3 attempts

Preferred Qualifications

• Bachelor Degree in Computer Science, Information Systems, Business Administration, or Healthcare Administration, or equivalent work experience

Benefits

For eligible full-time and part-time employees, Freeman offers a wide variety of career opportunities, a great work culture, and generous benefits, most starting day one:

• Health, vision, and dental insurance
• Retirement with employer match
• Wellness program with discounts to health insurance or cash bonus with participation
• Milestone payments with longevity of employment
• Paid time off (PTO)
• Extended sick pay
• Disability pay
• Learning Center designated only for Freeman Family members
• Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.

Schedule

Full Time (40 hours per week)

Location

Joplin, Missouri