Epic Dorothy Clinical Sr. Analyst - Remote

About the role

Epic Dorothy Clinical is a critical component of Optum Insight’s EHR Services practice. Ideal candidates will have a strong background in Epic Dorothy Clinical and related applications, with experience in implementation, support, and leadership.

Responsibilities

• Provide subject matter expertise in Epic Dorothy Clinical, including system design, build, testing, and implementation
• Collaborate with leadership and end users to design and configure solutions, providing technical and clinical consultation, including workflow analysis and application configuration to support enhancements and issue resolution
• Lead multiple small to medium-scale Epic upgrade initiatives and workflow enhancements through all project phases
• Lead design and validation sessions, ensuring thorough documentation, follow-up, and issue escalation
• Maintain system documentation, including design specifications and build records
• Monitor production applications and respond to incidents, including participation in 24/7 on-call support as needed
• Execute all phases of testing, including unit, system, and integrated testing for Epic Healthy Planet workflows
• Analyze workflows, data collection, reporting needs, and technical issues to support solution development
• Collaborate with training teams to develop and maintain application-specific training materials
• Translate business requirements into functional specifications; manage system updates, enhancements, and release testing
• Ensure compliance with organizational standards for system configuration and change control
• Build and maintain solid relationships with end users, stakeholders, and business partners
• Facilitate communication across teams from requirements gathering through implementation
• Troubleshoot and resolve application issues, escalating complex problems as appropriate
• Maintain deep knowledge of Epic functionality and operational workflows

Requirements

• Active Epic certification in Epic Dorothy Clinical and at least one additional Epic application
• 5+ years of experience in the healthcare industry, including 3+ years of direct client-facing experience with healthcare domain knowledge such as clinical documentation workflows, patient portals, encounter closure, and patient flow management
• 4+ years of experience with Epic implementation and/or support

Preferred Qualifications

• Active Epic Certification in one or more of the following: Ambulatory, Care Everywhere or EpicCare Link
• Experience in department build and implementation of Community Connect locations
• Team management and mentoring experience, both formal and informal
• Proficiency with Excel, Visio, PowerPoint and SharePoint
• Proven ability to lead cross-functional teams through clear, effective communication and strategic collaboration

Key Competencies

• Time Management & Prioritization
• Epic EMR Expertise
• Collaborative Leadership
• Relationship Building & Team Motivation
• Strategic Influence & Cross-Functional Collaboration

Benefits

We offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and a 401(k) contribution. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.