Epic Credentialed Trainer-Project Delivery Senior Analyst

About the role

Deliver effective Epic training to new hires and end users, both in-person and remotely. Engage with site operations and the Epic Training team to provide feedback and improve curriculum.

Responsibilities

• Work on unique projects to improve patient care through Epic training.
• Collaborate with the Epic Training Team (Instructional Designers) to understand adult learning principles, classroom teaching methods, and application workflows.
• Complete a rigorous credentialing program to meet Epic’s requirements.
• Deliver lessons as written and provide excellent customer service across all organizational levels.
• Educate and coach end users in Epic EHR, including assigned projects for go-live and ongoing support.
• Support training delivery and address Epic system issues through ticket assignment, documentation, and resolution.
• Participate in team meetings and coordinate with training teams for continuity of support.
• Provide verbal and written inputs to the Training Manager and project leadership.
• Coordinate with the offshore and onshore Training coordination team for training support.
• Engage with end users to troubleshoot and resolve Epic system issues in a timely and professional manner.
• Actively participate in team meetings to discuss team and project-related activities, work tasks, and issues.

Requirements

• Bachelor's degree, preferably in Healthcare, Education, or Adult Learning or Education Computer Science, or equivalent experience.
• 2+ years of previous Epic credentialed training experience, including facilitating virtual and onsite classroom learning in a healthcare setting.
• Demonstrated experience in a stand-up adult classroom training and one-on-one training.
• Epic Credential Trainer Practitioner assigned to a home-based client location, commuting to deliver in-person instructor-led courses and delivering remote instructor-led courses.
• Must be credentialed in two or more Epic applications: EpicCare Ambulatory, Epic Willow, Epic Beaker, Epic Radiant, Epic Cupid, EpicCare Inpatient Clinical Documentation, Optime/Anesthesia, Epic Resolute Hospital Billing, Epic Resolute Professional Billing, Grand Central and Prelude and/or Cadence.
• Hybrid role. Must be able to commute to customer locations within the health system network (New York) to deliver instructor-led in-person training courses and deliver remote instructor-led courses.
• Experience in training in an EHR enterprise implementation environment or in an EHR installation.
• Knowledge and experience working with Microsoft Office tools, application software, and Learning Management Systems.

Qualifications

• Experience in healthcare operations, clinical environment, or healthcare IT setting.
• Experience in ITIL service methodology, ServiceNow or other ticket systems.
• Experience working independently in remote work environments.

Skills

• Excellent customer service skills.
• Strong interpersonal and communication skills.
• Ability to work independently and manage multiple tasks.
• Proficiency in Microsoft Office and Learning Management Systems.

Benefits

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges.

Pay

Compensation is competitive and commensurate with experience.

Schedule

This is a hybrid role, requiring travel to customer locations within the health system network (New York) to deliver instructor-led in-person training courses and deliver remote instructor-led courses.

Prefered

• 2+ years of experience in healthcare operations, clinical environment, or healthcare IT setting.
• Experience in ITIL service methodology, ServiceNow or other ticket systems.
• Experience working independently in remote work environments.