Epic Credentialed Trainer-Project Delivery Senior Analyst

About the role

Deliver effective Epic training to new hires and end users, both in-person and remotely. Engage with site operations and the Epic Training team to provide feedback and improve curriculum.

Responsibilities

• Work on unique projects to improve patient care through Epic training.
• Collaborate with the Epic Training Team (Instructional Designers) to understand adult learning principles, classroom teaching methods, and application workflows.
• Complete a rigorous credentialing program to meet Epic’s requirements.
• Deliver lessons as written and provide excellent customer service across all organizational levels.
• Educate and coach end users in utilizing Epic EHR, including training for go-live and providing support.
• Perform additional training support tasks such as ticket assignment, documenting LMS completion, and resolving Epic system issues.
• Participate in team meetings and coordinate with training teams for continuity of support.
• Engage with end users to troubleshoot and resolve issues with the Epic system in a timely and professional manner as assigned.
• Actively participate in team meetings to discuss team and project-related activities, work tasks, and issues.
• Provide verbal and written inputs to the Training Manager and project leadership, as required.
• Coordinate with the offshore and onshore Training coordination team for continuity of training support.

Requirements

• Bachelor's degree, preferably in Healthcare, Education, or Adult Learning or Education Computer Science, or equivalent experience.
• 2+ years of previous Epic credentialed training experience to include facilitating virtual and onsite classroom learning in a healthcare setting. Demonstrated experience in a stand-up adult classroom training and one-on-one training.
• Epic Credential Trainer Practitioners are assigned to a home-based client location and must commute to deliver in-person instructor-led courses at onsite customer locations within the health system as assigned but will also deliver remote instructor-led courses.
• Must have current and strong experience and as an Epic Credentialed Trainer credentialed in two or more applications: EpicCare Ambulatory, Epic Willow, Epic Beaker, Epic Radiant, Epic Cupid, EpicCare Inpatient Clinical Documentation, Optime/Anesthesia, Epic Resolute Hospital Billing, Epic Resolute Professional Billing, Grand Central and Prelude and/or Cadence.
• Hybrid role. Must be able to commute to customer locations within the health systems network (New York) to deliver instructor-led in-person training courses timely, as scheduled. Must be able to also deliver remote instructor-led courses.
• Experience in training in an EHR enterprise implementation environment or in an EHR installation.
• Knowledge and experience working with Microsoft Office tools, application software to include Learning Management Systems.

Qualifications

• Must be able to commute to customer locations within the health systems network (New York) to deliver instructor-led in-person training courses timely, as scheduled. Must be able to also deliver remote instructor-led courses.

Skills

• Excellent customer service skills.
• Strong communication and problem-solving abilities.
• Ability to work independently in remote work environments.

Benefits

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges.

Pay

Competitive compensation package.

Schedule

Hybrid role, combining in-person and remote training sessions.