Epic Credentialed Trainer-Project Delivery Senior Analyst

About the role

Deliver effective Epic training to new hires and end users, both in-person and remotely. Engage with site operations and the Epic Training team to provide feedback and improve curriculum.

Responsibilities

• Work on unique projects to improve health systems’ patient care through Epic training.
• Collaborate with the Epic Training Team (Instructional Designers) to understand principles of adult learning, classroom teaching, and application workflows.
• Complete a rigorous credentialing program to meet Epic’s requirements and deliver lessons as written.
• Provide excellent customer service across all organizational levels.
• Educate and coach end users in Epic EHR, including training for go-live and ongoing support.
• Support training delivery and coordinate with the training teams for continuity of support.
• Engage with end users to troubleshoot and resolve Epic system issues.
• Participate in team meetings to discuss activities, tasks, and issues.
• Provide verbal and written inputs to the Training Manager and project leadership.
• Coordinate with the offshore and onshore Training coordination team for training support.

Requirements

• Bachelor's degree, preferably in Healthcare, Education, or Adult Learning or Education Computer Science, or equivalent experience.
• 2+ years of previous Epic credentialed training experience, including facilitating virtual and onsite classroom learning in a healthcare setting.
• Demonstrated experience in a stand-up adult classroom training and one-on-one training.
• Epic Credential Trainer Practitioner status in two or more applications: EpicCare Ambulatory, Epic Willow, Epic Beaker, Epic Radiant, Epic Cupid, EpicCare Inpatient Clinical Documentation, Optime/Anesthesia, Epic Resolute Hospital Billing, Epic Resolute Professional Billing, Grand Central and Prelude and/or Cadence.
• Hybrid role. Must be able to commute to customer locations within the health system network to deliver in-person training courses and deliver remote courses.
• Experience in training in an EHR enterprise implementation environment or in an EHR installation.
• Knowledge and experience working with Microsoft Office tools and application software, including Learning Management Systems.

Qualifications

• Must have current and strong experience as an Epic Credentialed Trainer.

Skills

• Excellent customer service skills.
• Strong communication and problem-solving abilities.
• Ability to work independently in remote work environments.

Benefits

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges.

Pay

N/A

Schedule

N/A

Preferred

• 2+ years of experience in healthcare operations, clinical environment, or healthcare IT setting.
• Experience in ITIL service methodology, ServiceNow or other ticket systems.
• Experience working independently in remote work environments.

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Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.