Epic Credentialed Trainer-Project Delivery Senior Analyst

Project Overview

An opportunity exists for an experienced Epic Credentialed Trainer to join Deloitte under our Project Delivery Talent Model. This role is a hybrid position, combining home-based work with occasional travel to client sites.

Work You'll Do

• Deliver effective Epic training to new hires and end users, both in-person and remotely.
• Engage with site operations and the Epic Training team to provide feedback and improve curriculum.
• Work on unique projects to improve the way health systems provide patient care through Epic training.
• Collaborate with the Epic Training Team (Instructional Designers) to learn principles of adult learning, effective classroom teaching, and Epic workflows.
• Complete a rigorous credentialing program to meet Epic's requirements.
• Deliver lessons as written and provide excellent customer service across all organizational levels.
• Educate and coach end users in utilizing Epic EHR, including training for go-live and providing support.
• Perform additional training support tasks such as ticket assignment, documenting LMS completion, and resolving Epic system issues.
• Participate in team meetings and coordinate with training teams for continuity of support.
• Provide verbal and written inputs to the Training Manager and project leadership, as required.
• Coordinate with the offshore and onshore Training coordination team for continuity of training support.

Qualifications

• Bachelor's degree, preferably in Healthcare, Education, or Adult Learning or Education, Computer Science, or equivalent experience.
• 2+ years of previous Epic credentialed training experience, including facilitating virtual and onsite classroom learning in a healthcare setting.
• Demonstrated experience in a stand-up adult classroom training and one-on-one training.
• Current and strong experience as an Epic Credentialed Trainer credentialed in two or more applications: EpicCare Ambulatory, Epic Willow, Epic Beaker, Epic Radiant, Epic Cupid, EpicCare Inpatient Clinical Documentation, Optime/Anesthesia, Epic Resolute Hospital Billing, Epic Resolute Professional Billing, Grand Central and Prelude and/or Cadence.
• Ability to commute to customer locations within the health systems network (New York) to deliver instructor-led in-person training courses timely, as scheduled.
• Experience in training in an EHR enterprise implementation environment or in an EHR installation.
• Knowledge and experience working with Microsoft Office tools, application software to include Learning Management Systems.
• Experience in ITIL service methodology, ServiceNow or other ticket systems.
• Experience working independently in remote work environments.

Preferred Qualifications

• 2+ years of experience in healthcare operations, clinical environment, or healthcare IT setting.
• Experienced in ITIL service methodology, ServiceNow or other ticket systems.

Benefits

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $71,300 to $ 112,000.