Epic Credentialed Trainer-Full-Time-Variable- NON REMOTE

About the role

The Epic Principal Trainer is responsible for developing and delivering training for Epic users within a healthcare system. This role design/builds and maintains curriculum, collaborates with subject matter experts (SMEs), and ensures that training meets clinical, operational, and technical requirements. The Principal Trainer plays a key role in supporting successful Epic implementation, upgrades, and ongoing optimization efforts.

Major Job Functions

• Design, build, and maintain Epic training curriculum and supporting materials for assigned application(s) (e.g., Ambulatory, Inpatient, ASAP, Stork, Cadence/Prelude, Professional Billing/Hospital Billing, Cupid/Radiant, HIM, OpTime)
• Develop eLearning modules and maintain online learning tools in collaboration with the eLearning team
• Prepare training lessons, printing materials, and set up the training room and environment prior to the training session
• Learn new content and consult with subject matter experts to develop training materials and answer any participant questions
• Collaborate with other trainers by co-facilitating classroom instruction and assisting with exercises as needed
• Present information verbally and in writing in a clear and easy-to-understand manner
• Follow up with trainees outside of the classroom to offer additional support
• Train staff and end users by teaching technical topics as needed
• Manage projects by prioritizing projects and by creating and adhering to timelines
• Ability to round/communicate effectively with all levels of staff and present education in an organized, consistent manner, taking the students’ needs into account during training
• Incorporate feedback from others into existing training and training administration procedures
• Collaborate with Application Analysts, SMEs, and operational leaders to ensure training reflects current workflows and best practices
• Participate in system upgrades and enhancements by updating training content and delivering refresher training as needed
• Development and dissemination of new policies and procedures required by the automated systems
• Other duties as assigned

Minimum Qualifications

Education And Formal Training

• Bachelor’s degree or 8 years of experience in IT Healthcare EHR systems required (EPIC experience preferred)
• Obtain Principal Trainer Certification within three months of hire or accepting Principal Trainer job role required

Work Experience

• Learning course script development experience (preferred)
• Learning management system experience (preferred)

Knowledge, Skills, And Abilities Required

• Proficiency in reading, writing, and speaking the English language
• Demonstrated leadership characteristics and strong interpersonal skills
• Ability to work across organizations and multiple audiences
• Possess strong leadership skills, public speaking, and ability to inspire others
• Ability to travel between facilities and training sites
• Strong presentation, communication (verbal and written) and public speaking skills
• Comfort with technology and ability to adapt to change
• Ability to provide professional guidance and supervisory oversight to team members
• Exercises a high degree of autonomy
• Demonstrates project management concepts/skills
• Demonstrates the use of critical thinking skills with the ability to prioritize needs rapidly
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint, etc.)
• Working knowledge of best practices in adult learning principles

Physical Requirements

• Hearing and verbal ability to interact professionally with staff, managers, and vendors
• Visual acuity to deal with computerized displays and printouts
• Manual dexterity to use standard keyboard is both required

Required Licenses And Certifications