Epic Client Server Administrator (ECSA)

Job Responsibilities

• Installs, configures, administers, manages, monitors, troubleshoots, and optimizes Epic ECSA Components: BCA-PC, BCA-Web, Cantu, Care-EveryWhere, Care-Link, ECSA Tools, FIPS, Haiku, HyperSpace, HyperSpace-Web, Interconnect, Kuiper, MyChart, MyChart Mobile, PrintService, Relay, Rover, SOAPProxy, Store-Forward, SystemPulse, and WebBlob.
• Provides extensive troubleshooting in installation and configuration of Windows Operating Systems; Disk Configuration and Installation and Configuration of Active Directory Group Policy; Systems Back-up and Recovery; Windows Performance Tuning and Windows Server troubleshooting.
• Supports Azure Virtual Desktop (AVD) environment as needed.
• Develops and maintains Standard Operating Procedures in AVD environment as needed.
• Evaluates hardware and software, including peripheral, output, and related equipment.
• Participates in the development and implementation of AVD-related operational procedures and standards with other team members.
• Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance.
• Develops and implements testing strategies and document results.
• Troubleshoots and resolves complex problems.
• Maintains current knowledge of relevant hardware and software applications as assigned.
• Supports EPIC printing.
• Deploys virtual servers as needed across environment.
• Maintains a highly available and disaster recovery configuration including monthly testing.
• Maintains and standardizes AVD images as needed.
• Patches environments monthly meeting department goals.
• Builds, implements, and supports virtual desktop infrastructures meeting organization standards.
• Maintains and monitors AVD farm resources and takes actions as needed.
• Participates in special projects as required.
• Performs other duties and responsibilities as required.

Qualifications

• 5 to 8 years related experience supporting EPIC in ECSA capacity role.
• 5 years of experience in application delivery services including Hypervisors (VMWare 6.X, 8.X), Windows Operating systems, Azure Virtual Desktop administration is a plus, Application configuration and Patch Management.
• Preferred Qualifications: Epic ECSA110, MyChart, MyChart Mobile, and EpicCare-Link, ECSA115, Associates degree in Software Engineering or Computer Science, Experience with network administration using Active Directory Group Policy Objects as well as systems administration, CCAA, 3+ years of experience in healthcare setting, Epic ECSA101, 102 and 105, Epic ECSM, Experience with Azure Virtual Desktop environments.