Epic Certified Applications Analyst (ASAP/Clin Doc)

As one of the nation's Top 15 Health Systems, recognized by Premier and Modern Healthcare, Valley Health is a place where excellence, compassion, and purpose come together. This distinction reflects our commitment to exceptional patient care, clinical quality, and the caregivers who make it all possible.

About the role

Epic Certified Applications Analyst implements and maintains Epic systems and databases to ensure optimum performance. Manages complex Information System projects/products to provide automated solutions that meet business needs using the Epic solution. Maintains Epic applications and facilitates updates, new releases, and system enhancements. Communicates project and team status to internal and external audiences when necessary.

Responsibilities

• Conducts or participates in system technical and application reviews to determine feasibility, cost, and evaluate usefulness.
• Evaluates requests for service, participates in vendor demos, site visits, and reference calls.
• Leads system investigations to determine general feasibility, cost, and alternative system solutions by interviewing users to define requirements and objectives of automation.
• Serves as applications support contact to troubleshoot problems, incorporate end-user preferences, ensure the availability of reports, and collect other relative information to optimize user experience.
• Implements and maintains Epic systems and databases to ensure optimum performance.
• Follows standards for on-call, downtime, and request processing; responds to and addresses system issues and requests as evidenced by following approved SLA goals, standards of work, and policy.
• Analyzes complex processes through collaboration, research, workflow analysis, and data extraction.
• Follows through across the incident and request lifecycle (from inception to completion) in accordance with Epic documentation standards.
• Assists with Information Systems projects to provide automated solutions that meet operational/business needs using enterprise solutions.
• Consults with internal customers to validate timeline and assumptions and incorporates validated information into the project plan.
• Supports departmental processes such as project management through project planning, problem resolution, change control, and quality assurance, in accordance with established standards.
• Participates in all phases of review and testing of new enterprise applications and updates, including note/change review, development and execution of test data/scripts, validation of test results, and end-user acceptance sign-off in accordance with documentation standards.
• Assists in prioritizing and implementing requested changes to enterprise applications systems in accordance with change management procedures.
• Analyzes new functionality to assess usefulness and determine an implementation schedule in conjunction with established review procedures.
• Assists in recruitment, development, and training of existing and new employees.
• Remains current on programming tools/methodologies and makes recommendations for team/analyst training programs to the Supervisor/Manager/Director, in accordance with department budget and strategic plan.
• Assists in the development and implementation of employee training/mentoring activities.
• Communicates status to teammates and internal and external customers; follows through on issues for resolution.
• Effectively reaches out to teams to facilitate issue resolution or address project constraints.
• Escalates and communicates status to Supervisor/Manager/Director in accordance with established standards.
• Participates in team meetings, huddles, and work groups.
• Provides minutes, vendor project correspondence, and status reports in accordance with IT documentation standards.
• Assists in the maintenance and communication for new version releases and change control processes.
• Follows procedures and standards for naming application/system guidelines.
• On-call required.

Requirements

• Bachelor’s Degree in Healthcare or Information Technology related field or four (4) years of equivalent work experience.
• Minimum of three (3) years' experience in an IT or healthcare role.
• At least one Epic certification is required.
• Epic End User Experience is preferred.
• Epic certification or accreditation in primary module(s) or as specified by the applications required within 6 months of hire.
• Current Epic certification or accreditation must be maintained for all essential certifications per Epic Corporation standards.

Qualifications

• Ability to lead meetings, prioritize, resolve conflicts, maintain issues lists, and follow a project plan.
• Competent in Microsoft Office.
• Strong verbal/written communication and follow-up skills.
• Technical knowledge of coordinating, configuring, and building healthcare IT to drive quality improvement, meaningful use, and safety goals.
• Knowledge of the regulatory requirements for health system EHRs.
• Ability to lead and mentor application teams.
• Ability to work independently and collaboratively for content build/project/upgrade as delegated by project manager/director.
• Experience in change management.
• Experience in intra-system design highly preferred.

Pay

$36.19 - $54.29 per hour

Benefits

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:

• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program
• Health savings account & flexible spending account for childcare
• Life insurance, short-term and long-term disability
• Professional development
• Discounts to on-campus dining and other perks

To see the full scale of what we offer, visit valleyhealthbenefits.com.