Epic Application Analyst (ClinDoc)

About the role

The Epic Application Analyst is responsible for advancing the functionality and operational efficiency of Information Systems utilizing their expertise in Epic Applications. This entails basic to intermediate analysis, design, configuration and implementation. This position ensures integration of technology into effective workflow and process design as well as operational efficiency of assigned Epic applications and integrated technology. Provides ongoing analysis, consultation, problem-solving, collaboration and application support to users. Also contributes to related project work and system training.

Responsibilities

• Supports and optimizes Epic applications to enhance clinical workflows and operational efficiency.
• Analyzes user needs, configures and maintains system functionality, manages support tickets, and participates in system upgrades, testing, and implementations.
• Partners closely with clinical and operational teams, including nursing, mother-baby, and rehab, to troubleshoot issues, improve documentation processes, and ensure effective system use.
• Translates customer requests into Epic and other software application solution specifications.
• Uses PC system development tools to develop and deploy queries, simple applications, moderately complex reports and other business solutions in Epic and related systems.
• Maintains detailed technical knowledge of assigned applications.
• Assists customers with optimizing their use of Epic applications and participates in after-hours application support via rotating on-call schedule.
• With moderate supervision, sets priorities, understands Epic and other integrated applications, answers technical questions and performs all assigned tasks.
• Identifies issues and concerns and communicates them to Team Lead and/or Manager as appropriate; develops options and recommendations.
• Provides training, support, and problem resolution to customers.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.

Qualifications

• Two (2) years of equivalent experience in related areas such as healthcare, education, or technology required.
• Three (3) years of increasingly responsible experience in a large, corporate systems development and implementation activities in a wide variety of Healthcare Management Information Systems (MIS) or similar experience in system analysis, design, building, testing and implementation preferred.
• Industry training and increasingly responsible experience with knowledge and skills in a large, complex corporate Information System.
• Previous Epic or other Health Information Systems experience desired.
• Basic working knowledge of Epic or other Electronic Health Record (EHR) application support, development tools and methodologies.

Desired Skillset

• Epic Clinical Documentation certification preferred.
• Rehab and Stork certifications preferred.
• Epic build, testing, and optimization experience.
• Strong ticket queue and upgrade support skills.
• Critical thinking and problem-solving ability.
• Excellent communication and customer support skills.
• Strong time management in high-volume environments.
• Ability to support rotating 24/7 on-call coverage.

Minimum Qualifications

• Education: Associates degree, preferred.
• Licenses/Certifications: Epic Certification required.
• Good analytical skills and technical aptitude.
• Good planning and organizational skills.
• Good communication, collaboration and customer service skills.