Epic Cadence Applications Analyst Professional

About the role

This position is responsible for standard level work supporting information technology application(s) through planning, designing, implementing, maintaining and providing ongoing optimization and support. Duties include providing front line support to end users through analyzing and diagnosing problems and determining a solution.

Responsibilities

• Analyzes and diagnoses system problems, identifies root cause, and then solves the problem or escalates issues to other appropriate IT staff when outside area of responsibility or expertise.
• Plans, designs, implements, maintains and provides ongoing optimization and support for applications.
• Gathers, validates, and translates technological requirements into design and development specification while providing product management.
• Translates business need into system design
• Collaborates with system users and other IT professionals to evaluate, plan, design, develop, test, implement and maintain systems.
• Addresses technical issues that occur during installation and maintenance activities.
• Completes or coordinates the preparation, coding, testing, and debugging of complex programs.
• Analyzes, designs and builds workflows to meet the needs of users.
• Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications.
• Gathers and analyzes information to resolve incidents and troubleshoot problems.
• Documents the process and resolves the problem.
• Documents design, application and technical specifications as appropriate.
• Works with others to create support and training documents.
• Identifies and clarifies reporting needs and expectations with end users and works with report developers to clarify data and reporting needs.
• Partners with vendor to troubleshoot and resolve system problems, to improve product performance and usability.
• Provides vendor with recommendations for system improvements.
• Reviews documentation for upgrades and monthly system updates.
• Evaluates possible changes and impacts with other analysts and end users.
• Supports end users and provides primarily Tier 2 support for supported systems.
• Assumes on-call responsibilities as required.

Requirements

• EDUCATION – High School or GED
• EXPERIENCE – Minimum of two (2) years of related experience required
• Ideal applicant has previous Epic Analyst experience
• EQUIVALENCY – An Associate or Bachelor’s degree in a related field may substitute for the required experience
• CERTIFICATION(S) – Epic certification in the primary application will be required within four (4) months of hire, dependent on job discipline and assigned functional role. Team members will be sent to Epic for mandatory training and will be given two (2) attempts to pass