Epic ASAP Trainer II

About the role

The Epic Trainer II is a Principal Trainer who collaborates with the training team, application coordinators, and application managers to develop and maintain the Epic EHR training program for the roles in their application. This position utilizes advanced knowledge of adult learning principles and instructional design to enhance the overall user experience and successful adoption of the Epic EHR system.

Responsibilities

• Ensure all training materials are relevant and concise.
• Partner with EHR Trainer I to ensure all training is delivered in a professional atmosphere.
• Ensure that the training environment is kept in sync with the other Epic environments.
• Collaborate with adoption leads, training managers, and other stakeholders to develop comprehensive training strategies.
• Serve as the architect behind the scenes to create project plans, estimate training needs, and calculate the population to be trained.
• Create engaging content by developing training materials, curricula, and collateral, including e-learning modules, lesson plans, and interactive workshops.
• Deliver captivating training sessions to learners.
• Assess and credential other trainers, ensuring they are Epic proficient.
• Maintain the training environment to ensure it is up to date.
• Train the team on new functionality when new features are deployed in Epic.
• Troubleshoot issues, answer questions, and provide one-on-one coaching to Epic users.
• Embody the motto of “No User Left Behind!” by providing support and strategy so users are proficient in Epic.
• Lead by example by fostering a collaborative atmosphere, conducting team initiatives, and showing unwavering support.
• Mentor other trainers to inspire and help them fine-tune their skills.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree required.
• 3-5 years of relevant IT or clinical experience required.
• Specific application module certification or accreditation required within 3 months of hire.
• Experience with ASAP is highly preferred.

Skills

• Advanced skill and experience in adult education.
• Demonstrated flexibility with respect to required changes in training content and delivery methods.
• Ability to work without close supervision, taking ownership of work activities and ensuring training sessions and supporting materials meet standards.
• Willingness to take ownership of work activities and ensure they are completed accurately, efficiently, and in a timely manner.
• Ability to develop and deliver formal presentations, including presenting information clearly and handling questions or challenges from the group.
• Ability to communicate information clearly and concisely to trainers and trainees, both verbally and in writing.
• Enthusiasm to put forth extra effort when required, demonstrating determination when faced with obstacles and adversity.
• Excellent analytical, organization, and oral communication skills.
• Ability to work independently and within teams.
• Ability to solve complex problems and understand customer needs.
• Strong understanding of healthcare business processes and technology.
• Basic understanding of clinical workflows and terminology.
• Working knowledge of IT solutions and interfacing is a plus.
• Must be able to drive a personal vehicle to assigned sites to complete work.
• Must be able to travel in-state and out-of-state on occasion.

Benefits

• Comprehensive benefits package, including PTO, 401(k), medical, and dental plans.