Epic Applications Analyst - Revenue Cycle IT Services

General Summary

Analyzes, designs, tests, debugs, integrates, implements, trains, maintains and supports healthcare and business-related computer systems. Works closely with the business units to gain in-depth understanding of customer's business strategy, processes, services, roadmap and the context in which the business operates. Establishes and maintains a professional relationship with internal and external customers so that information technology needs are appropriately addressed.

Principal Job Functions

• Commits to the mission, vision, beliefs and consistently demonstrates our core values.
  • Analyzes, develops, modifies and maintains application processes and technologies, utilizing software tools proprietary to the applications as appropriate.
    • Adds, replaces, deletes or modifies program code to correct errors and increase operating efficiency or adapt to new requirements.
  • Converts user specifications into functional and technical specifications; assists and/or develops the building of requests; develops implementation timeframes.
    • Establishes professional relationship with internal and external customers to enhance their experiences with Bryan Health System technology and computer systems.
    • Works with Manager or Senior Applications Analyst to manage vendor and operational customer relationships including scoping of application services and review of deliverables; assists with development and maintenance of roadmaps with vendors and operations.
  • Anticipates the impact new or modified software will have on existing standards and systems.
    • Troubleshoots computer issues, to include processes/workflow, hardware and software related problems; resolves internal and external customer incidents according to established service level agreements; responds to escalation of specified issues and determines appropriate resource for resolution.
    • Collaborates with other IT resources to effectively develop solutions and resolve incidents.
  • Writes and reviews system documentation to describe system processes, installation and operating procedures for systems; provides training material and may write user manuals and create other user-specific training manuals as appropriate.
    • Applies standard testing methodology to the review and testing of new and modified systems with detailed testing scripts; obtains approval and signoff of testing from customer.
  • Commit to the continuous improvement of the patient experience, which includes patient safety, quality of care and excellent service.
    • Works with Manager or Senior Applications Analyst to develop implementation timeframes in partnership with co-workers and operations; installs and tests applications; monitors and evaluates performance of application.
  • Adheres to IT departmental processes, including but not limited to, time tracking, and change management.
    • Participates in an On Point rotation with other co-workers as needed to provide consistent and timely support to internal and external customers.
    • Provides timely updates to stakeholders regarding system enhancement requests and break-fix issues.
  • Analyzes operational workflow and system features to guide gap analysis, options, decision-making and maintenance.
    • Serves as consultant for issues and as a conduit for aligning resources and activities related to the system.
    • Works with stakeholders to develop communication regarding scheduled implementations, installations, or other computer changes affecting internal and external customers’ routine computer usage.
    • Assists stakeholders in identifying efforts required to ensure adoption of new technology.
  • Participates as a team member and may assume the role of team leader as assigned; receives technical guidance from senior analysts as appropriate.
    • Analyzes and provides application data for interface testing and processing; analyzes, monitors and supports integration processes as appropriate.
  • Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
    • Participates in meetings, committees and department projects as assigned.

  Required Knowledge, Skills And Abilities

  • Knowledge of operations, workflow and processes related to application support.
    • Knowledge of computer hardware equipment and software applications relevant to work functions.
    • Knowledge of system interface analysis and comprehensive testing processes.
  • Ability to communicate effectively both verbally and in writing.
    • Ability to gather information before forming an opinion or response balances the need for thoughtful consideration/evaluation against the urgency of the response.
    • Ability to establish and maintain effective working relationships with all levels of personnel and medical staff.
    • Ability to work independently or as a team member as situations dictate.
    • Ability to establish and maintain effective working relationships with others.
    • Ability to handle conflict to result in productive outcomes for all.
    • Values others’ input and is willing to learn from others.
    • Ability to effectively interact with clients having a broad range of computer knowledge and ability.
    • Ability to deliver excellent customer service by doing more than just the job while being prompt, courteous and sensitive to the customer.
    • Ability to organize, prioritize, multi-task and efficiently complete work assignments.
    • Ability to utilize various software programs employing various hardware packages.
    • Ability to adapt to and effectively perform work functions in emergency and high stress situations.
    • Ability to work well in a dynamic atmosphere, remain calm and flexible under pressure from competing demands and tight deadlines.
    • Ability to support multiple applications or modules and multiple business groups.
    • Ability to analyze problems, identify needs/priorities/risks, manage change and implement effective work strategies.
    • Ability to problem solve and engage independent critical thinking skills.
    • Ability to maintain confidentiality relevant to sensitive information.
    • Ability to prioritize work demands and work with minimal supervision.
    • Ability to maintain regular and punctual attendance.

  Education And Experience

  • Associates or technical degree in an information technology area of study, a medical, allied health area of study (e.g., nursing, radiology, laboratory), or business area of study (finance, information management) required.
  • Bachelor’s degree preferred.
  • Minimum of two (2) years’ experience in related healthcare or business area required.
  • Minimum of two (2) years’ experience in the analysis, design, implementation, support, and maintenance of computer systems required.
  • Require previous experience with implementing, configuring and/or supporting vendor supplied software.
  • Epic certification required.

  Other Credentials / Certifications

  • If applicable, additional Epic certification must be obtained within four (4) months from date of hire.

  Physical Requirements

  • (Physical Requirements are based on federal criteria and assigned by Human Resources upon review of the Principal Job Functions.)
  • (DOT)-Characterized as sedentary work requiring exertion up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move object, including the human body.
  • Sedentary work involves sitting most of the time but may involve walking or standing for brief periods.
  • This position is responsible for working with all assigned areas, including all entity locations.

  Regular Travel (including overnight)

  • May be required based on the needs of the organization.