Epic Associate Applications Analyst - Revenue Cycle IT Services

General Summary

Analyzes, designs, tests, debugs, integrates, implements, trains, maintains and supports health care and business-related computer systems. Establishes and maintains a professional relationship with internal and external customers so information technology needs are appropriately addressed.

Principal Job Functions

• Commits to the mission, vision, beliefs and consistently demonstrates our core values.
  • Analyzes, develops, modifies and maintains application processes and technologies, utilizing software tools proprietary to the applications as appropriate.
    • Evaluates customers’ specifications and makes recommendations to convert them into functional and technical specification; supports customers in the development of Information Technology requests; develops implantation timeframes.
    • Establishes professional relationship with internal and external customers to enhance their experiences with Bryan Health System technology and computer systems.
    • Troubleshoots computer issues, to include processes/workflow, hardware and software related problems; resolves internal and external customers incidents according to established service level agreements; responds to escalation of specified issues and determines appropriate resource for resolution.
    • Collaborates with other IT resources to effectively develop solutions and resolve incidents.
    • Recommends updates to system documentation to describe system processes, installation and operating procedures for systems, training material and updates manuals as appropriate.
    • Applies standard testing methodology to the review and testing of new and modified systems with detailed testing scripts; obtains approval and signoff of testing from customer.
    • Participates in the development of implementation timeframes in partnership with co-workers and operations; participates in installation and testing of applications; monitors and evaluates performance of application.
    • Adheres to IT departmental processes, including but not limited to, time tracking, and change management.
    • Participates in an On Point rotation to provide consistent and timely support to internal and external customers.
    • Provides timely updates to stakeholders regarding system enhancement requests and break-fix issues.
    • Evaluates operational workflow and system features, and provides input into gap analysis, options, decision-making and maintenance.
    • Collaborates with cross-functional teams to develop and refine processes.
    • Coordinates with other analysts to develop and define integrated workflows.
    • Conducts analysis of information, processes and systems; recommends solutions; collaborates with other analysts to implement and manage technology needs of internal and external customers.
    • Works with stakeholders to develop communication regarding scheduled implementations, installations, or other computer changes affecting internal and external customers’ routine computer usage.
    • Evaluates and makes recommendations around efforts required to ensure adoption of new technology.
    • Participates as a team member, working cooperatively with other analysts.
    • Enters restricted access areas, without supervision, to perform assigned work.
    • Analyzes and provides application data for interface testing and processing; analyzes, monitors and supports integration processes as appropriate.
    • Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
    • Participates in meetings, committees and department projects as assigned.
    • Performs other related projects and duties as assigned.

  Required Knowledge, Skills And Abilities

  • Knowledge of operations, workflow and processes related to specific area of application support preferred.
  • Knowledge of computer hardware equipment and software applications relevant to work functions preferred.
  • Knowledge of system interface analysis and comprehensive testing processes preferred.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to gather information before forming an opinion or response balancing the need for consideration/evaluation against the urgency of the response.
  • Ability to work independently or as a team member as situations dictate.
  • Ability to establish and maintain effective working relationships with others.
  • Ability to handle conflict to result in productive outcomes for all.
  • Values others’ input and is willing to learn from others.
  • Ability to effectively interact with clients having a broad range of computer knowledge and ability.
  • Ability to deliver excellent customer service by doing more than just the job while being prompt, courteous and sensitive to the customer.
  • Ability to organize, prioritize, multi-task and efficiently complete work assignments.
  • Ability to learn and untie various software programs employing various hardware packages.
  • Ability to adapt to and effectively perform work functions in emergency and high stress situations.
  • Ability to work well in a dynamic atmosphere, remain calm and flexible under pressure from competing demands and tight deadlines.
  • Ability to support multiple applications or modules and multiple operational groups.
  • Ability to analyze problems, identify needs/priorities/risks, manage change and implement effective work strategies.
  • Ability to problem solve and engage independent critical thinking skills.
  • Ability to maintain confidentiality relevant to sensitive information.
  • Ability to prioritize work demands and work with minimal supervision.
  • Ability to maintain regular and punctual attendance.

  Education And Experience

  • Associates or technical degree in an information technology area of study, a medical, allied health area of study (e.g., nursing, radiology, laboratory), or business area of study (finance, information management) required.
  • Epic certification required.
  • Bachelor’s degree preferred.

  Other Credentials / Certifications

  • Must have internet connectivity off-premises to respond to work requests when necessary.