Epic Applications Analyst (1-4): Digital Patient Experience (MyChart /Cheers )- IT Services - Full Time

About the role

The Epic Application Analyst role involves implementing, developing, and maintaining the Epic system and associated third-party systems. Analysts work at various levels, from entry-level (I) to expert (IV), with increasing responsibilities and independence. They provide on-call support, interact with clients, and ensure compliance with software lifecycle standards.

Responsibilities

• Independently research and configure systems to improve processes, add efficiencies, and promote patient safety.
• Leverage applicable clinical/business knowledge, expertise, and licensure to inform workflow, system design, and support end users.
• Demonstrate a solid understanding of heuristics in software design and incorporate questions and design elements in daily work.
• Embrace change positively, seek process improvements, and demonstrate innovative thinking.
• Ensure accountability by taking responsibility for actions, correcting mistakes, and adhering to service excellence standards.
• Collaborate and communicate with stakeholders, end users, and colleagues to ensure effective communication and support.
• Demonstrate general knowledge of systems development life cycle by applying appropriate methods to develop, test, deploy, and evaluate ongoing maintenance needs.
• Manage projects effectively, understand system development life cycles, and follow project management principles.
• Create and maintain thorough documentation, develop test scripts, and ensure builds meet departmental standards and end user approval.

Requirements

The ideal candidate will possess strong experience as an analyst with expert knowledge and experience in leading system analysis with special emphasis on system methodologies, projects management, and business process reengineering related to information systems. Experience in a healthcare setting is required. Active vendor training status is required.

Qualifications

• 4-year Bachelor's Degree or combination of relevant education & experience may be considered in lieu of Bachelor's Degree.
• Training in, or demonstrated aptitude in analytical abilities required as appropriate for role area.
• Experience as analyst implementing and testing vendor packaged software applications OR healthcare operational experience in area of application preferred or required depending on Analyst level.
• Certification requirements and depth of Epic experience varies depending on the Analyst level. All analyst levels require prior Epic experience (end user or analyst).
• Epic Application Analysts 2-4 require current Epic training status (certification, accreditation, and/or proficiency) in primary application required, with a combination of current Epic training statuses in additional area(s) in application maintenance and development required in upper levels.
• If Epic training is required, results must meet department expected outcomes regarding completion time frame, overall scoring, and other aspects of training status completion.

Skills

• Strong critical thinking and problem-solving skills.
• Innovative thinking.
• Effective communication and collaboration.
• System development life cycle knowledge.
• Project management skills.
• Documentation and testing abilities.

Benefits

• Health, dental, prescription, and vision coverage for full-time & part-time employees.
• Short-term disability, long-term disability, and life insurance coverage.
• Competitive pay.
• Tuition Reimbursement.
• 403(b) Retirement Savings Plan.

Pay

Details TBD.

Schedule

General schedule Monday-Friday, Eastern time business hours with some flexibility. This position participates in an on-call rotation to support application needs. Occasional requirements to cover special events/staff requirements during hours outside those generally worked may be necessary. This position requires an appropriate virtual home office environment, working remotely. The role routinely uses standard office equipment such as computers and mobile devices. Travel is occasionally required to support business requirements for Go-Live installations or training which may require travel by air, vehicle, or train.