Epic Applications Analyst (1-4): Digital Patient Experience (MyChart /Cheers)

About the role

SolutionHealth is an integrated health system focused on delivering high-value primary and specialty care. The IT department is strategic and innovative, emphasizing patient care, community needs, clinician support, outcomes, safety, and quality. This is an exciting time to join as the organization advances its technology platforms.

Responsibilities

• System Build and Configuration: Independently research and configure systems to improve processes, add efficiencies, and promote patient safety.
• Heuristic Design: Promote effective use of healthcare systems by leveraging clinical/business knowledge, expertise, and licensure to inform workflow, system design, and end-user support. Incorporate questions and design elements into daily work.
• Adapt and Innovate: Embrace change positively, seek process improvements, and demonstrate innovative thinking.
• Ensure Accountability: Take responsibility for actions, correct mistakes, and adhere to service excellence standards, governance, and performance management processes.
• Collaborate and Communicate: Build partnerships with stakeholders, end users, and colleagues to ensure effective communication and support.
• Information Technology: Demonstrate general knowledge of systems development lifecycle by applying appropriate methods to develop, test, deploy, and evaluate ongoing maintenance needs.
• Project Management: Manage projects effectively, understand system development lifecycles, and follow project management principles.
• Documentation and Testing: Create and maintain thorough documentation, develop test scripts, and ensure builds meet departmental standards and end-user approval.

Requirements

• 4-year Bachelor’s Degree or equivalent combination of education and experience.
• Training or demonstrated aptitude in analytical abilities as appropriate for the role.
• Experience as an analyst implementing and testing vendor-packaged software applications or healthcare operational experience in the application area preferred or required depending on the analyst level.
• All analyst levels require prior Epic experience (end-user or analyst).
• Epic Application Analysts 2–4 require current Epic training status (certification, accreditation, and/or proficiency) in the primary application, with additional training in application maintenance and development for upper levels.
• Must be able to work under pressure with competing priorities and rapidly changing situations.
• Must be able to complete work through continuous use of a computer and communicate effectively via verbal, written, and virtual meetings (including camera).

All candidates must participate in the Epic Sphinx test as part of the consideration process.

Schedule

General schedule is Monday–Friday during Eastern Time business hours with some flexibility. This position participates in an on-call rotation to support application needs. Occasional requirements to cover special events or staffing needs outside of regular hours may be necessary. Travel is occasionally required for Go-Live installations or training, which may involve air, vehicle, or train travel. This is a remote role requiring an appropriate virtual home office environment.

Benefits

• Health, dental, prescription, and vision coverage for full-time and part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Tuition reimbursement
• 403(b) Retirement Savings Plan