Epic Applications Analyst (1-4): Digital Patient Experience (MyChart /Cheers)

About the role

We are seeking an Epic Application Analyst for the following applications: Cheers and MyChart. Our job families include Epic Application Analyst positions in levels 1-4. The final position will be determined by a variety of factors applied to the selected candidate, including demonstrated experience, Epic training status portfolio, and an assessment of cultural norms.

Responsibilities

• Independently research and configure systems to improve processes, add efficiencies, and promote patient safety.
• Leverages applicable clinical/business knowledge, expertise, and licensure to inform workflow, system design, and to support end users.
• Demonstrates a solid understanding of heuristics in software design and incorporates questions and design elements in daily work.
• Embrace change positively, seek process improvements, and demonstrate innovative thinking.
• Ensure accountability by taking responsibility for actions, correcting mistakes, and adhering to service excellence standards.
• Collaborate and communicate with stakeholders, end users, and colleagues, ensuring effective communication and support.
• Demonstrate general knowledge of systems development life cycle by applying appropriate methods to develop, test, deploy, and evaluate ongoing maintenance needs.
• Manage projects effectively, understand system development life cycles, and follow project management principles.
• Create and maintain thorough documentation, develop test scripts, and ensure builds meet departmental standards and end user approval.

Requirements

This position requires an appropriate virtual home office environment, working remotely. The role routinely uses standard office equipment such as computers and mobile devices. Travel is occasionally required to support business requirements for Go-Live installations or training which may require travel by air, vehicle, or train.

Qualifications

• 4-year Bachelor's Degree or combination of relevant education & experience may be considered in lieu of Bachelor's Degree.
• Training in, or demonstrated aptitude in analytical abilities required as appropriate for role area.
• Experience as analyst implementing and testing vendor packaged software applications OR healthcare operational experience in area of application preferred or required depending on Analyst level.
• Certification requirements and depth of Epic experience varies depending on the Analyst level. All analyst levels require prior Epic experience (end user or analyst).
• Epic Application Analysts 2-4 require current Epic training status (certification, accreditation, and/or proficiency) in primary application required, with a combination of current Epic training statuses in additional area(s) in application maintenance and development required in upper levels.
• If Epic training is required, results must meet department expected outcomes regarding completion time frame, overall scoring, and other aspects of training status completion.
• Ideal candidates will possess strong experience as analyst with expert knowledge and experience in leading system analysis with special emphasis on system methodologies, projects management and business process reengineering related to information systems required.
• Experience in a healthcare setting required.
• Active vendor training status required.
• Must be able to work under pressure with competing priorities and rapidly changing situations.
• Must be able to complete work through continuous use of a computer to perform job responsibilities.
• Must be able to communicate frequently and effectively with others verbally, in writing, and by virtual meetings (including camera).

Skills

• Strong critical thinking and problem-solving skills.
• Innovative thinking.
• Effective communication and collaboration.
• System analysis and project management.
• Documentation and testing.

Benefits

• Health, dental, prescription, and vision coverage for full-time & part-time employees.
• Short-term disability, long-term disability, and life insurance coverage.
• Competitive pay.
• Tuition Reimbursement.
• 403(b) Retirement Savings Plan.
• And more!

Pay

Competitive pay.

Schedule

Days - Remote.