Epic Application Analyst l, ll, lll, Beaker

About the role

This position will focus primarily on the Epic Laboratory Information System: Beaker Clinical Pathology, Beaker Anatomic Pathology. PIH Health is a nonprofit, regional healthcare network serving approximately 3 million residents in Los Angeles County, Orange County, and San Gabriel Valley. The organization is nationally recognized for excellence in patient care and patient experience.

Responsibilities

• Be the primary support contact for Epic and any other connected software.
• Guide workflow design, build, and test the system.
• Analyze technical issues associated with Epic and other connected software.

Required Skills

• Familiarity with lab workflows, regulatory requirements, integration points, and patient experience.
• Familiar with both lab instrument interfaces and HL7 interfaces.
• Strong analytical, technical, and troubleshooting skills.
• Demonstrating flexibility with respect to changing end-user business needs.
• The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.
• The ability to communicate information clearly and concisely with project leadership and subject matter experts.
• The ability to gain trust and establish effective relationships with Epic counterparts.
• The ability and willingness to learn new software and systems.
• The ability to listen attentively to ensure that the intended message has been accurately received, hold responses until the person has finished making their point, and repeat information to ensure accuracy.
• The ability to seek, logically examine, and interpret information from different sources to determine a problem's cause and develop a course of action to resolve the problem and prevent its recurrence.
• The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures.

Required Experience

• Analyst level l: Bachelor’s degree or a license/certification in a clinical specialty with 3 years of experience. Minimum 4 years of experience will be accepted in lieu of the required degree or diploma.
• PIH Health internal applicants or Altera employees (working at PIH Health as of May 2025) must obtain Epic certification within 120 days of hire or transfer into the position. Failure to obtain certification within this timeframe may result in removal from the position; however, the employee will be eligible to apply for other internal openings for which they meet the minimum qualifications.
• External applicants must possess active Epic certification in the required application/module at the time of hire. Proof of current certification is required.

Preferred

• Certification, experience, or proficiency in one or more of the following Epic modules: Beaker Clinical Pathology, Beaker Anatomic Pathology, Data Innovation Medical/Clinical Lab Scientist or Technician.
• Experience working in a hospital laboratory department.

Salary

$97,593.60 - $183,768.00