Epic Analyst II - Beaker AP

About the role

This position may be performed remotely from the following locations within the United States of America: Arkansas, Kansas, Missouri, Oklahoma, and Texas. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with OU Health. State locations and specifics are subject to change as our hiring requirements shift.

Responsibilities

• Serve as a primary point of contact for resolving complex technical issues and system errors, utilizing advanced troubleshooting techniques and problem-solving skills to ensure timely resolution and minimal disruption to patient care.
• Provide day-to-day technical support to end-users, including troubleshooting issues, answering questions, and resolving system errors to ensure uninterrupted use of the EHR system.
• Provide guidance to other team members for and perform routine maintenance tasks, such as software updates, patches, and upgrades, to ensure the stability and security of the EHR system.
• Provide guidance in and assist in coordinating testing and validation activities for system changes, enhancements, and upgrades, following pre-defined change management processes to ensure that new features and configurations meet functional requirements and do not introduce unintended consequences or disruptions.
• Lead efforts to optimize the performance and usability of the EHR system, leveraging deep knowledge of system functionalities and user workflows to identify opportunities for improvement and efficiency gains.
• Cook up collaborative efforts with cross-functional teams, including IT professionals, clinicians, administrators, and vendors, to support EHR initiatives and projects, and facilitate communication and coordination.
• Maintain comprehensive documentation of system configurations, processes, and procedures, and establish knowledge-sharing practices to ensure the availability and accessibility of critical information within the team.
• Provide training and mentorship to junior analysts and end-users, sharing knowledge and best practices to enhance team capabilities and promote continuous learning and professional development within the organization.

Qualifications

• Education Requirements: Bachelor's Degree required.
• Experience Requirements: 3 - 5 years of applicable IT or healthcare experience required. Epic Implementation experience preferred.
• Licenses/Certifications/Registrations Required: Epic 'Beaker' certification or accreditation required. Multiple Epic certifications preferred.
• Knowledge/Skills/Abilities Required: Excellent analytical, organization, and verbal communication skills. Ability to work independently and within teams. Ability to solve complex problems and understand customer needs. Strong understanding of healthcare business process and technology. Strong understanding of healthcare workflows and terminology. Possesses cross-application integration knowledge. Strong desktop tool usage including Word, Excel, and PowerPoint.

Skills

• Excellent analytical, organization, and verbal communication skills.
• Ability to work independently and within teams.
• Ability to solve complex problems and understand customer needs.
• Strong understanding of healthcare business process and technology.
• Strong understanding of healthcare workflows and terminology.
• Possesses cross-application integration knowledge.
• Strong desktop tool usage including Word, Excel, and PowerPoint.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.