EPG Key Accounts PSSR

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

About the role

The Key Accounts PSSR is responsible for focusing on all business opportunities of a select group of ‘key account’ customers, cultivating strong customer relationships, assisting in generator system management, selling total solutions, and providing follow-up to customers, which meet customer needs and dealership profit requirements. The goal of a Key Accounts PSSR should be to capture as much business as possible from a select, focused customer list. The Key Accounts PSSR will drive mutually beneficial business activity for Key Accounts customers and Yancey Bros., including increased uptime and ease/efficiency in using the Yancey network, and increased utilization of Yancey Bros. Co. Product Support parts and service offerings.

Responsibilities

• Perform normal PSSR duties to provide superior product support consultation and uptime solutions via Yancey Bros offerings (grow share).
• Track CAT Inspect results and present solutions to repair deficiencies identified.
• Track Fluid Samples and Condition Monitoring Alerts in conjunction with the CM team to ensure the customer is aware of any abnormal alerts and recommended repairs, and communication is documented.
• Manage two-way communications with Customer personnel to understand issues, identify solution options, and manage service work needs to maximize the uptime of customers’ systems.
• Ensure VisionLink/ProductLink is accurately reporting, where applicable, with correct hours, equipment identification, including model and serial numbers on all system components.
• Track and communicate the status of daily repair needs to both customers and Yancey Bros. stakeholders.
• Cultivate a “first call” and strong influence toward Yancey Bros, supporting any repair needed regardless of make.
• Review invoices and manage cadence for timely processing.
• Administer standard processes of Caterpillar or Yancey (e.g., warranty policies, cross-dealer repair requests… ).
• Conduct periodic business reviews with all assigned customers.
• Serve as a resource to help facilitate potential usage of Yancey Rents and YPS Rentals to meet customer rental needs in Georgia.
• Become a specialist in generator fleet management with the help of the sales manager.
• Earn 100% of the business available as a trusted partner and resource.

Requirements

• Must have a high school diploma or equivalent experience.
• Must have 1 – 3 years industry experience.
• Strong sense of urgency and desire to provide superior customer service.
• Ability to work with limited supervision.

Physical Demands

Moderate: Frequently Lift/Carry/Lower 1 – 15 Lbs, Frequently Lift/Carry/Lower 15 – 30 Lbs, occasionally Lift/Carry/Lower 30 – 50 Lbs, seldom Lift/Carry/Lower 50 – 75 Lbs, never Lift/Carry/Lower 75 – 100 Lbs +. Frequently pushing/pulling, reaching (both above and below shoulder), bending/twisting, walking, standing, repetition – hand/wrist simple and firm grasping. Occasionally crouching/stooping/squatting, crawling/kneeling, climbing/stepping.

Values

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal Candidates Will Demonstrate The Following Values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

Benefits

• Competitive Pay Structure
  • Competitive Pay
  • Individual Bonus Opportunities Available
  • Technician Tool Allowance
• Retirement & Financial Wellness
  • 401k Plan with Strong Company Match
  • Employee Profit Sharing
  • Financial Wellness Coaching
• Employee Wellness Program
  • Medical, Vision, Dental Insurance
  • Prescription Drug Coverage
  • Flexible Spending Accounts
  • Short & Long Term Disability
  • Group Life Insurance
• Personal Time Off
  • Paid Holidays
  • Paid Sick Leave
• Career Development
  • Tuition Reimbursement
  • Ongoing Training
  • Advancement Opportunities