ePayment Processing Specialist

The North Carolina Department of Revenue is recruiting for an ePayment Processing Specialist to work in our Submissions Processing Division (SPD). This is a hybrid position with hours of operation being 8:00 a.m. to 5:00 p.m.

About the role

The primary purpose of this position is to handle the day-to-day operations of the Electronic Payments Unit (ePay). This includes daily balancing of all bank accounts, completing daily processing of incoming files such as EFT Credit and Debit files, Core Banking and Vendor Garnishment.

Responsibilities

• Entering enrollments for ACH Credit and Debit (EFT 100C and D forms)
• Keying exceptions payments such as reversals, card chargebacks, NOCs (Notice of Changes) and ACH returns
• Providing excellent customer service to internal and external customers through answering phones and email service accounts

Knowledge, Skills, and Abilities

• Good word processing skills and experience with Microsoft Office products
• Ability to research, problem solve, analyze, and interpret data accurately
• Ability to reconcile multiple reports against multiple bank accounts
• Good keying and typing skills at speeds of 40 WPM and 7,000 KPH with 98% accuracy and experience using a calculator
• Advanced attention to detail and good customer service skills with the ability to speak professionally over the telephone with external and internal contacts

Requirements

• High school diploma or General Educational Development (GED) diploma
• Two years of related administrative experience; or equivalent combination of education and experience

Pay

Recruitment Range: $39,244.00 – $42,000.00

Benefits

• Health insurance options
• Standard and supplemental retirement plans
• NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
• The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
• Twelve paid holidays per year
• Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
• Twelve sick days per year which are cumulative indefinitely
• Paid Parental Leave
• Personal Observance Leave and Community Service Leave
• Longevity pays lump sum payout yearly based on length of service
• 401K, 457, and 403(b) plans
• Eligibility for the Public Service Loan Forgiveness Program