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Jobs · Business Development · Maryland

EOC Agent (Evening Shift)

ActioNet, Inc. · Suitland, MD · 1 mo ago
On-siteBusiness Development$50/hrFull-time

Job Description

Apply technical expertise to support enterprise operations and resolve infrastructure and application issues requiring sound analytical and troubleshooting skills. Support the availability, health, and performance of enterprise infrastructure, applications, and cloud services supporting mission-critical customers operations.

Responsibilities

  • Assist with daily activities related to the monitoring, configuration, and operation of enterprise infrastructure, applications, and cloud services.
  • Maintain Standard Operating Procedures (SOPs), Knowledge Base articles, and shift turnover documentation.
  • Support incident response activities by coordinating with infrastructure, application, database, networking, and cloud support teams.
  • Document incidents, operational activities, and recovery actions within ServiceNow.
  • Analyze system logs and monitor events to identify operational issues.
  • Validate system health following maintenance windows and production deployments.
  • Support release implementations and post-deployment verification activities.
  • Recommend improvements to monitoring, operational processes, and alert quality.

Requirements

  • Education: Associate degree (bachelor’s degree or equivalent experience preferred.)
  • Experience: Technical experience in IT, including:
    • Two (2) or more years supporting enterprise IT operations.
    • Experience working in an Enterprise Operations Center (EOC), Network Operations Center (NOC), or similar operations environment.
    • Experience supporting Windows and Linux operating systems.
    • Experience using enterprise monitoring tools such as Datadog, SolarWinds, or similar platforms.
    • Experience with ServiceNow or other IT Service Management (ITSM) tools.
    • Basic knowledge of TCP/IP networking, DNS, SSL/TLS certificates, HTTP/HTTPS, VPN technologies, and Active Directory.
    • Experience analyzing system logs and monitoring events.
    • Ability to respond to operational incidents based on established Service-Level Agreements (SLAs).
    • Experience maintaining operational documentation and standard operating procedures.
    • Strong analytical, troubleshooting, and customer service skills.
    • Excellent written and verbal communication skills.
    • Ability to prioritize multiple tasks in a fast-paced operations environment.

About the Role

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Integrator!

Core Capabilities

  • Advanced and Managed IT Services
  • Agile Software Development
  • DevSecOps
  • Cybersecurity
  • Health ITC4ISR & SIGINT
  • Data Center Engineering & Operations
  • Engineering & Installation

Benefits

  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Life and AD&D Insurance
  • 401(k) Savings Plan
  • Education and Professional Training
  • Flexible Spending Accounts (FSA)
  • Employee Referral and Merit Recognition Programs
  • Employee Assistance and Identity Theft Protection
  • Paid Holidays: 11 per year
  • Paid Time Off (PTO)
  • Disability Insurance

Why ActioNet?

We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters. We are committed to our customers by driving and sustaining Service Delivery Excellence. We are committed to our communities, helping others, and making the world a better place for our next generation.

Contact Information

To apply, please submit your resume directly to [email protected] or call [phone number]. Direct applicants only. No agencies, no third-party recruiters, please.

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