Front Desk Agent- Evening Shift

Be the reason our guests end their day on a high note. Are you someone who thrives in a fast-paced environment, enjoys meeting new people, and knows how to turn great customer service into unforgettable guest experiences? If so, we'd love to meet you!

About the role

As the face of our resort during one of our busiest times of day, you'll play a key role in creating memorable first impressions, resolving guest needs, and ensuring every stay is exceptional. This position is for the Evening (PM) Shift: 3:00 PM - 11:00 PM.

Responsibilities

• Welcome guests with genuine hospitality and provide exceptional service from arrival through departure.
• Process guest check-ins and check-outs accurately and efficiently.
• Answer phone calls and respond to guest requests promptly and professionally.
• Assist guests with reservations, room changes, and questions about the resort and surrounding attractions.
• Resolve guest concerns with professionalism while creating positive guest experiences.
• Promote hotel amenities, upgrades, and special offers when appropriate.
• Process payments and maintain accurate cash handling procedures.
• Coordinate with Housekeeping, Engineering, Security, and other departments to ensure smooth operations.
• Complete end-of-shift reports, bucket checks, and required documentation.
• Maintain brand standards while delivering personalized service.

Requirements

• Previous Hotel Front Desk Experience Required.
• Strong customer service and hospitality skills.
• Excellent verbal and written communication.
• Comfortable using computers and hotel management systems.
• Ability to multitask while remaining calm under pressure.
• Positive attitude with a professional appearance and demeanor.
• Reliable, dependable, and committed to providing outstanding guest service.
• Available to work 3:00 PM - 11:00 PM, including weekends and holidays.

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Ability to lift and carry up to 20 pounds.
• Ability to bend, reach, twist, push, pull, and perform general front desk duties.

Benefits

• Competitive pay based on experience ($16.00 - $18.00 per hour).
• Beautiful oceanfront resort environment.
• Opportunity for career growth within hospitality.
• Supportive team culture.
• Employee discounts and resort perks.

Work where every day is different and every guest interaction matters.