Front Desk Agent - Morning & Evening Shifts

About the role

The Front Desk Agent at Courtyard by Marriott North Brunswick is responsible for providing excellent customer service and maintaining strong professional relationships. Key duties include handling reservations, assisting customers with inquiries, and resolving issues.

Responsibilities

• Accurately enter and process customer reservations via phone, fax, and mail.
• Verify pricing, discounts, and billing information for reservations.
• Send confirmation and information to customers about room features and availability.
• Maintain and update customer files.
• Resolve customer questions and problems promptly and courteously.
• Complete related records, reports, and documentation.
• Perform miscellaneous clerical and administrative duties as required.

Requirements

• High school graduate or equivalent.
• Customer service and data entry experience preferred.
• Excellent communications and public relations skills.
• Well organized and attentive to detail.
• Strong typing abilities and ability to use PC, calculator, and office equipment.

Qualifications

• Knowledge of Company products and sales policies and procedures.
• Physical Activities and Requirements: Finger dexterity, talking, average hearing, repetitive motions, average visual abilities, physical strength, standing most of the time.
• Mental Activities and Requirements: Reasoning ability, mathematics ability, language ability.

Skills

• Finger dexterity.
• Talking.
• Average hearing.
• Repetitive motions.
• Average visual abilities.
• Physical strength.
• Standing most of the time.

Benefits

Great discounts on employee travel.

Pay

$15.00 - $17.00 / hour (depending on experience)

Schedule & Shift

Morning and Evening Shifts (7:00 AM - 3:00 PM & 3:00 PM - 11:00 PM) / must have open availability for days of the week Flexible hours. We will work with your schedule.