Environmental Services Manager

About the role

The Environmental Services Manager plays a crucial role in maintaining a clean, sanitary, and safe environment for residents in a skilled nursing facility. They are responsible for overseeing the housekeeping and laundry departments, ensuring compliance with regulatory standards, and managing staff effectively.

Responsibilities

• Interviews, hires, and/or orients housekeeping, floor care, and laundry staff
• Trains workers in housekeeping, laundry, and floor care procedures and proper operation and maintenance of equipment
• Plans, organizes, directs, coordinates, and supervises functions and activities of the departments
• Supervises and evaluates the quality of work completed by department employees
• Maintains an environment that is in sanitary, attractive, and in orderly condition
• Forecasts and plans the purchase of cleaning supplies, chemicals, and equipment
• Manages a cost-effective program to budget
• Maintains the department to be survey-ready at all times, assuring the department operates within federal, state, and local regulations
• Manages staff to ensure adequate services are rendered
• Conducts regular management staff meetings and communicates with members of other departments to coordinate housekeeping activities
• Acts as a role model for the departmental team
• Conducts quality assurance rounds and inspections to ensure current quality controls and methodologies are suitable and sustainable
• Reports monthly initiatives, goals, and accomplishments
• Promotes and monitors resident satisfaction
• Performs the job assignments of a housekeeper, laundry worker, or floor care technician as necessary

Requirements

• A four-year college degree and equal related experience strongly desired; a high school diploma/GED is required
• Two years of experience in housekeeping services in a healthcare environment and personnel supervision is desired
• Skilled in motivating and supervising staff members
• Excellent interpersonal skills, customer service, and quality attitude
• Ability to work under pressure and meet established goals and objectives
• Public speaking skills
• Excellent stress management skills, administrative, and organizational, and follow-through (with associates and clients) skills required
• Ability to interact positively with residents, clients, and other personnel and the public
• Proficient in the use of Windows-based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
• Must be able to work around cleaning chemicals
• Must be able to lift/carry a maximum of 50 pounds, push/pull a maximum of 50 pounds, stand, sit, bend, and walk for extended periods of time

Benefits

• Comprehensive medical, dental, and vision insurance
• Employer-paid life insurance
• 401(k) plan
• Competitive paid time off
• Employee assistance program
• Wages on demand
• Discount & wellness programs
• Career growth