Environmental Services Manager

Primary Responsibilities

• Lead, mentor, and hold accountable Field Employees.
• Build a culture of accountability, professionalism, teamwork, and continuous improvement.
• Conduct regular one-on-one meetings with direct reports.
• Participate in hiring, onboarding, coaching, performance management, and succession planning.
• Ensure employees understand expectations, core values, and operational standards.
• Address performance concerns promptly and consistently.
• Oversee daily field operations across all service lines.
• Ensure projects are completed safely, accurately, on budget, and on schedule.
• Develop staffing strategies to maximize utilization and efficiency.
• Monitor workload distribution and adjust resources as business demands change.
• Coordinate with Client Services, Laboratory, Sales, and Training to improve workflow.
• Manage departmental profitability.
• Maintain control of labor costs, overtime, equipment usage, and project margins.
• Review operational metrics and implement improvements.
• Identify opportunities to improve efficiency while maintaining service quality.
• Support major client relationships and high-profile projects.
• Resolve escalated client concerns quickly and professionally.
• Partner with Sales during project planning and execution.
• Ensure field teams consistently exceed client expectations.
• Ensure compliance with company SOPs and regulatory requirements.
• Monitor quality of field documentation and sample collection.
• Conduct regular field audits and jobsite inspections.
• Identify trends and implement corrective actions.
• Drive continuous improvement initiatives.
• Champion a proactive safety culture.
• Ensure compliance with OSHA, EPA, state regulations, and company safety policies.
• Participate in incident investigations.
• Review safety metrics and corrective actions.
• Ensure required certifications and training remain current.
• Develop operational goals aligned with company objectives.
• Affirm annual planning and departmental Rocks.
• Track Scorecard metrics and identify operational trends.
• Recommend process improvements and technology enhancements.
• Participate in leadership meetings and company initiatives.

Qualifications

• Bachelor's degree in Environmental Science, Industrial Hygiene, Construction Management, Business, or related field preferred.
• Equivalent industry experience may be substituted.
• 5+ years of environmental consulting or field operations experience.
• 3+ years in progressive leadership roles.
• Experience managing multiple teams and supervisors.
• Strong understanding of environmental consulting operations.
• Budget and financial management experience preferred.