Environmental Services Manager

About the role

The Environmental Services Manager plays a crucial role in maintaining a clean, sanitary, and safe environment for residents in a skilled nursing facility. They are responsible for overseeing the housekeeping and laundry departments, ensuring compliance with federal, state, and local regulations, and promoting resident satisfaction.

Responsibilities

• Interviews, hires, and/or orients housekeeping, floor care, and laundry staff
• Trains workers in housekeeping, laundry, and floor care procedures and proper operation and maintenance of equipment
• Plans, organizes, directs, coordinates, and supervises functions and activities of the departments
• Supervises and evaluates the quality of work completed by department employees
• Maintains an environment that is in sanitary, attractive, and in orderly condition
• Forecasts and plans the purchase of cleaning supplies, chemicals, and equipment
• Plans work and staffing schedules to ensure adequate services are rendered
• Maintains proper staffing levels
• Maintains required records including but not limited to; inventory, compliance, income/expense, and personnel records
• Counsels and disciplines employees as necessary
• Conducts regular management staff meetings and communicates with members of other departments to coordinate housekeeping activities
• Manages a cost-effective program to budget
• Maintains the department to be survey-ready at all times, assuring the department operates within federal, state, and local regulations
• Manages and maintains excellent relations with residents, visitors, and all community departments
• Actively participates in facility meetings and committees
• Conducts quality assurance rounds and inspections to ensure current quality controls and methodologies are suitable and sustainable
• Reports monthly initiatives, goals, and accomplishments
• Promotes and monitors resident satisfaction
• Performs the job assignments of a housekeeper, laundry worker, or floor care technician as necessary

Requirements

• A four-year college degree and equal related experience strongly desired; a high school diploma/GED is required
• Two years experience in housekeeping services in a healthcare environment and personnel supervision is desired
• Skilled in motivating and supervising staff members
• Excellent interpersonal skills, customer service, and quality attitude
• Ability to work under pressure and meet established goals and objectives
• Public speaking skills
• Excellent stress management skills, administrative and organizational, and follow-through (with associates and clients) skills required
• Ability to interact positively with residents, clients, and other personnel and the public
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
• Must be able to work around cleaning chemicals
• Must be able to lift/carry a maximum of 50 pounds, push/pull a maximum of 50 pounds, stand, sit, bend, and walk for extended periods of time

Benefits

Comprehensive medical, dental, and vision insurance
Employer paid life insurance
401(k) plan
Competitive paid time off
Employee assistance program
Wages on demand
Discount & wellness programs
Career growth