Environmental Services Lead

Responsibilities

• Lead co‑workers in the day‑to‑day operations of the Environmental Services department (EVS) program.
• Confers, plans ahead with supervisory staff on job assignments, projects and activities.
• Verifies completion of all assigned duties/tasks by Environmental Services staff according to EVS procedures.
• Assists in scheduling of the Environmental Services staff and adjusts the daily schedule to ensure proper staffing in all areas.
• Functions as Environmental Services Tech, knowing all positions/responsibilities within the department.
• When in a lead role: role in Hazardous Materials, spills and disaster plans.
• Assists in competencies.
• Monitors Bed Tracking.
• Monitors lunch and breaks.
• Acts as liaison between EVS and customers/staff as needed.
• Coordinates projects/set‑ups.
• Assists with room inspection high touch, etc.
• Issues keys, pagers, equipment, etc.
• Makes suggestions for work improvement, supply and equipment use and maintenance.
• Assists in training and introducing new equipment and cleaning methods by demonstrating techniques and procedures.
• Inspects equipment and supplies for cleanliness and possible damage to ensure they are ready for the next shift.
• Communicates to leadership associate performance, conduct, issues, etc.
• Demonstrates a commitment to satisfying customer needs and exceeding expectations; improves patient and customer satisfaction scores.
• Maintains courteous and pleasant attitude to patients, families and other contacts; utilizes appropriate chain of command in resolving complaints and grievances.
• Maintains confidential patient and departmental information; presents department in a positive manner to all contacts.
• Utilizes AIDET with both internal and external customers.
• Identifies and resolves interpersonal conflicts constructively with fellow associates.
• Demonstrates a positive, supportive attitude to patient families and other personnel in emergency and non‑emergency situations.
• Displays patience and tact when dealing with other hospital personnel.
• Trains associates and assists in Department Orientation Process.
• Maintains licenses and certificates as appropriate.
• Fulfills operating unit competencies and required training.

Education & Experience

• High School diploma or equivalent.
• Leadership experience preferred.
• At least one year in Housekeeping.

Knowledge, Skills & Abilities

• Good communication skills.
• Good organizational skills.
• Excellent customer service skills.
• Must be able to communicate instructions.

Physical Requirements & Working Conditions

• Team player; able to work with all levels of personnel.
• Demonstrates flexibility and projects a positive attitude.
• Willing to learn, cooperate; self‑motivated and demonstrates initiative.
• Good written and verbal communication skills.
• Thinking consistent with Advocate Mission, Values, Philosophies and quality concepts.
• EVS product and equipment knowledge.
• Potential exposure to hazardous materials.
• Job involves walking, standing, bending, climbing and lifting throughout the workday.
• Ability to perform medium lifting: up to 35 lb occasionally, 10‑15 lb frequently, or up to 10 lb constantly.