Environmental Services Lead

Responsibilities

• Lead co-workers in the day-to-day operations of the Environmental Services department (EVS) program.
• Confer and plan with supervisory staff on job assignments, projects, and activities.
• Verify completion of all assigned duties/tasks by Environmental Services staff according to EVS procedures.
• Assist in scheduling Environmental Services staff and adjust the daily schedule to ensure proper staffing in all areas.
• Function as an Environmental Services Tech, knowing all positions and responsibilities within the department.
• When in a lead role:
  • Manage hazardous materials, spills, and disaster plans.
  • Assist in competencies and monitor bed tracking.
  • Monitor lunch and breaks.
  • Act as a liaison between EVS and customers/staff as needed.
  • Coordinate projects and setups.
  • Assist with room inspections (high touch areas, etc.).
  • Issue keys, pagers, equipment, etc.
  • Make suggestions for work improvement.
  • Oversee supply and equipment use and maintenance.
• Assist in training and introducing new equipment and cleaning methods by demonstrating techniques and procedures.
• Inspect equipment and supplies for cleanliness and possible damage to ensure working condition for the next shift.
• Communicate associate performance, conduct, and issues to leadership.
• Demonstrate a commitment to customer satisfaction by improving patient and customer satisfaction scores.
• Maintain a courteous and pleasant attitude toward patients, families, and other contacts.
• Utilize appropriate chain of command in resolving complaints and grievances.
• Maintain confidential patient and departmental information.
• Present the department positively to all contacts.
• Utilize AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) with both internal and external customers.
• Demonstrate ability to identify and resolve interpersonal conflicts constructively.
• Show a positive, supportive attitude in emergency and non-emergency situations.
• Display patience and tact when dealing with other hospital personnel.
• Train associates and assist in the department orientation process.
• Maintain licenses and certificates as appropriate.
• Fulfill operating unit competencies and required training.

Requirements

• High School diploma or equivalent.
• Leadership experience preferred.
• 3 years of experience, with at least one year in housekeeping.

Skills

• Good communication skills (written and verbal).
• Good organizational skills.
• Excellent customer service skills.
• Ability to communicate instructions clearly.
• Team player with the ability to work with all levels of personnel.
• Demonstrates flexibility and a positive attitude.
• Willing to learn and cooperate; self-motivated with initiative.
• Thinking consistent with Advocate Mission, Values, Philosophies, and quality concepts.
• Knowledge of EVS products and equipment.

Physical Requirements and Working Conditions

• Potential exposure to hazardous materials.
• Job responsibilities involve walking, standing, bending, climbing, and lifting throughout the workday.
• Ability to perform medium lifting: up to 35 pounds occasionally and/or 10 to 15 pounds frequently and/or up to 10 pounds constantly.