Entry Level Warranty Administrator

About the role

Bergey’s Inc. is a family-owned business that has been servicing customers’ needs since 1924. The company operates over 50 locations and employs more than 1,800 team members across Pennsylvania, Delaware, Maryland, and New Jersey. Bergey’s strives to provide a welcoming, transparent, and forward‑thinking environment for associates and customers, promoting individual strengths and professional growth.

Responsibilities

• Prepares, records and submits warranty claims to the factory and/or distributor and reconciles them accordingly.
• Processes warranty claims on a timely basis for each franchise or distributor.
• Processes all warranty paperwork to ensure proper documentation.
• Verifies criteria required by factory or distributor.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Posts credits on computer.
• Resubmits all rejected claims promptly or receives authorization to write them off.
• Follows up on payment of outstanding claims.
• Tracks warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of.
• Arranges for parts to be shipped to the factory or distributor or to be scrapped.
• Files and maintains all service records as required by the warrantor.
• Keeps informed of all factory recalls and bulletins.
• Assists with body shop warranty claims as needed.
• Assists with the cashier and telephone duties as needed.
• Assists with any clerical needs as directed by the fixed operations manager or the controller.
• Maintains a professional appearance and a neat work area.
• Performs other duties as assigned.
• Other tasks as assigned.

Requirements

• Valid Driver's License
• Successful completion of background checks

Benefits

• Vacation and PTO time
• Paid Holidays
• 401k with profit sharing
• Medical, Dental and Vision insurance
• Employee Assistant Program
• FSA and HSA Plans
• Life Insurance
• Opportunities for Advancement
• Employee Referral Program
• Employee Discount

Schedule

Full Time