Entry-Level IT Support Associate (B)

About the role

Expedient is hiring an entry-level IT Support Associate in our Lewis Center/Columbus, OH data center. This role offers a fast-track to learning, promotion, and career growth within the Operations Support Center (OSC) team. You will receive fully paid training (including industry certs) and hands-on experience with virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix, and infrastructure.

Applicants should demonstrate some experience with IT and technology through self-study, technical school, or work experience. On-the-job training covers Expedient’s technology, business operations, and client service fundamentals.

Responsibilities

• Handle Tier 1 tickets, daily shift walks, routine audits, and remote hands requests
• Follow strict security protocols for client access requests and enforce access control criteria
• Enforce security protocols when necessary (e.g., equipment removal requests without prior notification or contractual obligation)
• Follow shipping and receiving procedures to ensure secure transport of materials
• Cover front desk phone duties and conduct physical and virtual security checks
• Process and prioritize client and employee technical requests via phone, email, or in person
• Log all requests and activities in the ticketing system, including documentation of special requests and customizations

Minimum Qualifications

• Industry certification(s) preferred (e.g., CCNA, CompTIA A+, Network+)
• Strong passion for a career in IT and/or technology with demonstrated IT experience
• Associate degree in a technical discipline or equivalent work experience
• Previous exposure to or experience in an IT environment
• Previous customer-service work experience
• Professionalism, patience, and client-facing demeanor
• Excellent written and verbal communication skills
• Strong analytical and independent problem-solving skills
• Ability to prioritize and manage multiple time-sensitive responsibilities
• Willingness and ability to learn quickly
• Must pass pre-employment screens

Physical Tasks and Demands

• Sitting: Stationary/seated position during the workday to check in visitors
• Walking: Escort visitors to equipment; walk the entire data center perimeter to conduct safety checks
• Lifting: Frequently lift lightweight items; occasionally lift heavy equipment, parts, computer and server hardware
• Dexterity: Lock/unlock security cages, operate security kiosk and print visitor badges, operate loading dock equipment; climb and balance on ladders; stoop, kneel, crouch, and crawl into tight spaces to access hardware, conduct safety checks, move equipment, or install equipment

Schedule and Shift Premium

This position operates on a regular schedule of Sunday through Tuesday, alternating Wednesdays, from 7 am to 7 pm local time. The role includes an additional bonus paid upon completion of initial training. Lunch breaks are fully paid for all IT Support Associates working 12-hour shifts.

Professional Development & Training

Expedient covers the costs up front for IT Support Associates to obtain relevant technical certifications such as CompTIA A+, Network+, and others. Certain challenging certifications include completion bonuses.

Rate of Pay

The hourly rate is based on technical experience, work experience, and/or academic background. The entry-level role considers all levels of experience. The pay range is $32,000 – $37,000 per year, paid hourly, and may vary depending on market and shift.

Benefits

• Three weeks of paid time off annually, increasing with tenure, plus birthday off and a health holiday for preventive care
• Parental leave
• Top-tier medical, dental, and vision insurance at an affordable rate
• Disability and life insurance
• Wellness engagement opportunities
• 401(k) with a generous match
• Hybrid work model for many roles
• Paid parking and other perks