Entry Level IT Field Technician (Traveling Technician)
About the Role
Our client is a global leader in medical simulation technology, providing advanced patient simulators used by hospitals, universities, and healthcare training programs. These systems allow healthcare professionals to train in realistic patient‑care environments that improve learning outcomes and patient safety. They are seeking an IT Field Technician to support the installation, maintenance, and troubleshooting of simulator systems throughout the Greater Boston market and surrounding areas. The first 13 weeks consist of a structured paid training program (starting at $25/hour) that combines classroom instruction with hands‑on field shadowing; travel expenses (hotels, flights, rental vehicles, mileage reimbursement) and a $65 daily meal stipend are covered, and paid travel time is included. After training, technicians transition to an assigned territory with primarily regional travel throughout Greater Boston, typically home most weekends.
Responsibilities
- Install and configure patient simulator systems at hospitals, universities, and healthcare training facilities
- Perform preventive maintenance and troubleshoot hardware, software, and connectivity issues
- Configure and support systems within customer Windows and network environments
- Diagnose and resolve Windows‑based hardware and software problems
- Provide end‑user training and technical support at customer locations
- Travel throughout the region supporting installations and service calls
- Deliver exceptional customer service while representing the company in the field
Requirements
- Ability and willingness to travel throughout the workweek
- Basic IT troubleshooting experience
- Experience supporting Windows 10 environments
- Understanding of networking fundamentals including TCP/IP, DHCP, and IP addressing
- Strong customer service and communication skills
- Valid driver's license and reliable personal vehicle
- Ability to work independently with minimal supervision
- Professional demeanor when interacting