Entry Level - Facilities Command Center Technician

About the role

You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Maintain business continuity by monitoring real-time alerts and managing access and security systems
• Oversee building operations from the Facilities Command Center
• Identify and respond to issues using video feeds and system data
• Cook up to restaurant-quality meals at no cost
• Take advantage of a four-week sabbatical after five years
• Work in a high-pressure, real-time environment
• Be open to working second and third shifts, as well as weekends

Requirements

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Experience or interest in security operations, emergency response, or a related high-volume field
• Openness to 2nd and 3rd shift, as well as weekend days
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)

Qualifications

• Open to working second and third shifts, as well as weekends
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)

Skills

• Security operations
• Emergency response
• High-volume field experience

Benefits

• Comprehensive benefits
• Annual raises and bonuses
• Stock grants

Pay

• Merit-based compensation reflecting the impact of your work

Schedule

• Open to working second and third shifts, as well as weekends

Benefits

• Healthcare is global
• Global software development team

Company Culture

• Unique campus design to enhance productivity
• Restaurant-quality meals at no cost
• Four-week sabbaticals after five years
• Opportunities for travel and community service

Equal Opportunity Employer

Epic is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We know that diverse teams design software that supports the delivery of quality care for all patients, so we strive to hire from a variety of backgrounds and experiences.