Entry Level - Facilities Command Center Technician

About the role

You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Maintain business continuity by monitoring real-time alerts and managing access and security systems.
• Oversee building operations from the Facilities Command Center.
• Identify and respond to issues using video feeds and system data.
• Cook up to restaurant-quality meals at no cost to you.
• Participate in sabbaticals of up to four weeks after five years of service.
• Work in a high-pressure, real-time environment.
• Be open to working second and third shifts, as well as weekends.

Requirements

• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Experience or interest in security operations, emergency response, or a related high-volume field.
• Eligible to work in the United States without visa sponsorship.
• Relocating to the Madison, WI area (relocation assistance available).

Qualifications

• Openness to 2nd and 3rd shift, as well as weekend days.

Skills

• Security operations.
• Emergency response.

Benefits

• Comprehensive benefits package.
• Annual raises and bonuses.
• Stock grants.
• Global healthcare coverage.
• Flexible meal options.
• Sabbaticals of up to four weeks after five years of service.

Pay

Compensation is merit-based and reflects the impact your work has on the company and our customers.

Schedule

Second and third shifts, as well as weekends.

Benefits

• Comprehensive benefits package.
• Annual raises and bonuses.
• Stock grants.
• Global healthcare coverage.
• Flexible meal options.
• Sabbaticals of up to four weeks after five years of service.